Diseño del sistema de gestión de calidad - bajo la Norma NTC ISO 9001:2015 para el hotel boutique san marcos de la ciudad de Chiquinquirá con sistema solar Fotovoltaico off Grid.

Abstract

Providing a high quality service and products is vital for the success of any company, everything focuses on how to provide the best service and how to offer the different products that the company has, that is why everything is focuses on the final customer who will always choose quality, however in the hotel market there is a high competitiveness, in this case for the San Marcos Boutique Hotel it depends on the tourist influx either due to cultural issues of the municipality or religion. In this market, differentiation plays an important role, since being able to be characterized by the provision of an innovative, efficient service with high quality standards allows the guest to feel comfortable during their stay and thus generate a greater impact to internal level in the hotel. Having a trained staff that has full knowledge of the products offered to provide experiences and satisfaction according to the different demanding needs that guests want, is the strong point that has to be addressed since the better a service is provided to a guest, the hotel is better positioned at a social and economic level.

In this way, being able to carry out the design of the quality management system for the San Marcos Boutique Hotel in the city of Chiquinquirá, Boyacá, under the NTC ISO 9001: 2015 standard, will allow the needs of the guests not to pass to a second level and in the future, enable the staff to be highly trained to understand the different needs of the guest when requesting a product or providing a service.

The realization of this quality management system will not only benefit the hotel in its improvement, but will also allow the developer Miguel Camilo Avila Cortázar, student of Electronic Engineering at the Universidad Santo Tomás Seccional Tunja, to be able to implement the knowledge acquired in the different topics. developed and will also benefit the Santo Tomás University for its social projection and linking the hotel market.

On the other hand, the implementation of a photovoltaic solar system to meet the need for high energy consumption, will allow a sustainable and viable approach since having a large number of electronic devices within the provision of hotel service, energy demand carries high costs. environmental and economic, deferred in low and high season due to the religious connotation that the municipality of Chiquinquirá possesses.

Bearing in mind that by implementing this type of system there will be no power outages, which are sometimes generated by the utility company, affecting the daily operation of the hotel, this is identified through the suggestions that customers continually make about of this shortcoming, which leads to a significant loss of money, operational tasks and most importantly a non-conformity in the satisfaction of the guests since they indicate the mishaps in an oral communicative way.

When carrying out the design of the isolated photovoltaic solar system for the San Marcos Hotel, it will be possible to supply and compensate the energy need that it requires in the use of luminaires and electronic devices with greater energy consumption, which are in constant operation, in the same way it will contribute to environmental sustainability, allowing to provide an improvement of innovation in the provision of hotel services and attractive recognition before the hotel industry, the municipality, the owners and most importantly its guests.