Planificación y estructuración del sistema de gestión de calidad en SONOX SAS bajo la norma técnica ISO 9001:2015

Abstract

For sonox s.a.s, a company dedicated to acoustic measurements and calibration of audiology equipment, it is important to establish internal operating guidelines that allow it to standardize its processes and comply with customer requirements. To achieve this objective, the quality management system was planned and structured under the ISO 9001 standard; 2015 In order to meet the requirements of the standard, initially an analysis of the context of the organization was carried out using different tools such as dofa matrix, pesta, among others; Later, taking into account the results of the investigation, the strategic platform of the company, policy, quality objectives and as a starting point for the structuring of the system were reviewed and restructured, the different processes were defined, as well as procedures and characterizations mainly of missionary processes; and finally a series of documents were created that allow compliance with the numerals of the standard such as job profiles, document control procedure, supplier control program, training program among others.