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Diseño de un programa de auditoría para evaluar el cumplimiento documental del estándar de procesos prioritarios establecido en la Resolución 3100 de 2019 en el Grupo Internación/Servicio de Hospitalización de la ESE Hospital Local San Pablo
(Universidad Santo Tomás, 2026-08-31) Lizcano Guerrero, Angie Carolina; Gallego Rojas, Cleiver; Moreno, Ramiro Hernando; Muñoz Avila, Miguel Angel; Universidad Santo Tomás
Documentary compliance with health service licensing standards is an important component of the organization, traceability, and continuous improvement of healthcare services. The objective of this study was to design an audit program to evaluate documentary compliance with the Priority Processes Standard established in Resolution 3100 of 2019 in the Inpatient Group/Hospitalization Service of the ESE Hospital Local San Pablo. An applied, descriptive, mixed-methods study was conducted in three phases. In the first phase, the applicable regulatory criteria were identified and classified. In the second phase, the audit program was designed and the checklist was applied in a controlled manner to verify its functionality and obtain documentary compliance results. In the third phase, improvement strategies were proposed based on the identified gaps. A total of 50 regulatory criteria were identified and organized into 68 assessment items. Of the 55 applicable items, 54 were compliant and one was non-compliant, resulting in a documentary compliance rate of 98.18%. The identified deviation corresponded to regulatory criterion 42.7, related to the institutional nursing care plan form. The audit program provides a systematic tool for documentary verification, identification of gaps, and development of improvement actions. However, its results do not represent a comprehensive certification of compliance with health service licensing requirements or an assessment of clinical practice.
Modelo de datos para la Gestión Integral del Recurso Hídrico en el ordenamiento territorial
(Universidad Santo Tomás, 2026-08-17) Acuña Jimenez, Eduardo Enrique; Luna Martinez, German Raúl; Universidad Santo Tomás
This research develops a data model proposal aimed at strengthening the management of information related to water resources within land-use planning processes in Colombia. The main objective is to structure and standardize the data required for technical instruments and studies associated with the administration and planning of water resources, such as Watershed Management and Planning Plans (POMCA), Water Resource Management Plans (PORH), the delimitation of water protection zones, and other territorial environmental management processes. The research adopts Subsequent Hydrographic Units (UHS), defined by IDEAM and the Ministry of Environment and Sustainable Development, as the reference unit due to their relevance as a spatial organization framework for environmental territorial planning. Based on this structure, seven thematic components were defined: base cartography, climate, water resources, soils, eomorphology, biodiversity, and socioeconomic variables. These components were organized into categories and subcategories to facilitate interoperability, integration, and management of both geographic and alphanumeric information. As a methodological foundation, a comparative analysis was conducted among different data governance approaches, including DAMA, COBIT, Gartner, and IBM, identifying DAMA as an appropriate methodology for establishing guidelines related to data quality, metadata management, security, role definition, and information lifecycle management. These elements were incorporated into the model design with the purpose of improving the traceability, consistency, and availability of data used in water resource management. The development of the proposal was based on the experience gained during the construction of an institutional data model for the Corporación Autónoma Regional para la Defensa de la Meseta de Bucaramanga (CDMB), focused on the organization and administration of geographic information associated with environmental projects. This experience made it possible to identify real needs regarding data structuring, standardization, and integration in processes related to water resources and land-use planning, providing technical criteria for the definition of the proposed model. As a result, a data model structured under data governance principles and oriented toward territorial management was obtained. The model defines thematic components, information relationships, and guidelines for the collection, storage, and management of data associated with water resources. The proposal seeks to contribute to technical and administrative decision-making through organized, standardized, and reliable information, promoting environmental sustainability and compliance with regulatory requirements associated with land-use planning.
Diseñar un Plan de Fortalecimiento de Habilidades Blandas en Estudiantes de Administración de Empresas de la Universidad Santo Tomás – Sede Bucaramanga
(Universidad Santo Tomás, 2026-08-31) Ardila Rodríguez, Maryam Stefany; Lozano Odeh, Mariam Salomé; Marín Sandoval, Daniel Fernando; Garcia Mendez, Sebastian; Universidad Santo Tomas
This undergraduate thesis was conducted within the context of Colombian higher education and aimed to develop a strengthening plan for students enrolled in the Business Administration and Economics programs at Santo Tomás University, Bucaramanga Campus. It is important to recognize that one of the main barriers to the employability of university graduates in Colombia is the mismatch between academic training and labor market demands. A quantitative methodology was adopted, using a non-experimental, cross-sectional, and descriptive research design. Data were collected through a structured self-perception survey administered to 70 students from the aforementioned programs. The instrument consisted of an adapted questionnaire based on a five-point Likert scale. Data analysis was performed using descriptive statistics, including frequencies, percentages, and distributions for each item and soft-skill dimension assessed. The diagnostic results revealed that respondents perceived teamwork (90%), creativity and innovation (92.7%), and the ability to separate personal matters from professional responsibilities (78.6%) as their most developed skills. Conversely, the most significant areas for improvement were continuous knowledge updating (28.6% at levels 1–3), persuasion and influence (24.3% at lower levels), self-assessment practices (21.5% at neutral or unfavorable levels), and seeking feedback (20% with neutral or unfavorable perceptions). Based on these findings, an institutional strategy was proposed, including pedagogical resources, training content, and evaluation criteria, as well as a comprehensive learning pathway integrating digital tools and extracurricular activities aligned with the formal curriculum. Through its implementation, pedagogy is expected to provide strategies and guidance for students, particularly when facing adverse conditions in professional practice and workplace environments.
Diseño de un sistema integrado de gestión basado en ISO 9001:2015 e ISO 14001:2015 para el fortalecimiento de la calidad y la sostenibilidad en Pasiones Florideñas S.A.S.
(Universidad Santo Tomás, 2026-08-25) Paul Quintero, Lina Margarita; Mejia Duitama, Diana Patricia; Vargas Flórez, John Freddy; Universidad Santo Tomas
This study aims to design an integrated management system based on ISO 9001:2015 and ISO 14001:2015 to strengthen quality and sustainability at Pasiones Florideñas S.A.S., a company from Santander, Colombia, dedicated to the production and commercialization of bakery products, wafers, desserts, and traditional artisanal sweets. The research arises from the need to strengthen process standardization, document management, quality control, customer satisfaction, and the management of environmental aspects associated with the organization's productive and operational activities. Methodologically, the study follows a mixed-methods approach with an applied, descriptive, and propositional design. Bibliographic review, document analysis, observation, interviews, surveys, and checklists based on the requirements of ISO 9001:2015 and ISO 14001:2015 are considered as data collection and analysis techniques. The proposed design includes process diagnosis, identification and assessment of environmental aspects and impacts, strategic management, document structuring, definition of performance indicators, and the formulation of an implementation plan. It also incorporates the Plan-Do-Check-Act (PDCA) cycle as a framework for continuous improvement, knowledge management, and employee participation. The proposed integrated management system is expected to contribute to strengthening organizational management, improving resource efficiency, preventing environmental impacts, increasing stakeholder satisfaction, and enhancing the company's competitiveness while preserving its traditional and artisanal identity.
Reconocimiento cultural y ontológico en la implementación de proyectos eólicos: una revisión de la literatura sobre el territorio ancestral Wayuu en Uribia, la Guajira (2004–2025)
(Universidad Santo Tomás, 2026-08-29) Torres Rodíguez, Edith Jazmin; Cárdenas Ávila, Pedro; Universidad Santo Tomás
The expansion of wind energy in La Guajira (Colombia) has intensified tensions between energy development models and Indigenous territorialities, placing the Wayuu territory at the center of debates on energy transition, justice, and recognition. This article examines how academic literature published between 2004 and 2025 addresses the cultural and ontological recognition of the ancestral Wayuu territory in the municipality of Uribia, in relation to wind energy development, as well as the dominant approaches and existing gaps in understanding its socio-cultural impacts. The analysis shows that the literature is structured around three main axes: the conceptualization of Wayuu territory as a cultural and relational construct; the framing of the energy transition through both techno-instrumental and critical perspectives; and the examination of socio-cultural impacts, energy justice, and territorial conflicts. The findings reveal a significant asymmetry between the well-developed cultural recognition of territory and the more recent and less systematic incorporation of its ontological dimension. In addition, a fragmentation is identified between Indigenous territorial studies and wind energy research, limiting an integrated understanding of ongoing processes. While the literature documents substantial transformations in community organization, land use, and social relations, it shows limited integration of symbolic, spiritual, and ontological dimensions in the analysis of these impacts. The study concludes that the main gap lies not in the lack of research, but in the weak articulation between territorial and energy-oriented approaches. It argues that cultural and ontological recognition must be positioned as a central analytical axis to better understand wind energy transitions in Indigenous territories and to advance more integrated, critical, and territorially grounded frameworks.