Plan de fortalecimiento empresarial del área administrativa de la empresa estación de servicio Villa Natalia del municipio de Puerto Caicedo, Putumayo, año 2016

Abstract

This research sought to develop a business strengthening plan for the administrative area of ​​the Villa Natalia Service Station company in Puerto Caicedo, Putumayo in 2016, with which the organization, prior to implementation, is expected to achieve better results from the point from the point of view of administrative management. One of the most relevant contemporary tools on the subject Administrative is undoubtedly the formulation of improvement or strengthening plans. In this sense, senior management formulates improvement plans with the aim of initially characterizing one or more organizational problems and around these the need to analyze its impact both internally and externally, looking for the best strategies that solve or enhance the limitations and strengths found in the development of these instruments. In this order of ideas, managers are able to assume their decision-making processes decisions based on instruments made in a systematic, holistic and objective way that provide information of interest to ensure a higher level of certainty at the time of execute your organizational strategies and actions. Taking into account the above, the present investigation sought to elaborate a plan of business strengthening for the administrative area of ​​the Villa Service Station company Natalia from the Municipality of Puerto Caicedo, Putumayo, 2016; with which the previous organization implementation, it is expected to achieve better results from the point of view of administrative management. For the development of this project there was an initial phase of diagnosis, analysis matrix and subsequent proposal of improvement strategies in which case the rigor was taken of a quantitative descriptive study. In this order of ideas, the document was structured in four chapters. The first aside organized and conceptualized the elements related to the research problem, justification, objectives approach, framework and methodology. The second part of the study is emphasized in documenting the findings of the field work through matrix analysis and its subsequent systematization and operationalization through graphs, tables and operational plan of action. The third and fourth chapters refer to the conclusions and recommendations that emerge of the investigative process.