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Desarrollo de un sistema automatizado de asistencia vía WhatsApp mediante Inteligencia artificial generativa local para la optimización del soporte técnico en UNIDROGAS S.A.S.
(Universidad Santo Tomás, 2026-09-18) Acuña Martinez, Juan Pablo; Pimentel Díaz, Carlos Daniel; Universidad Santo Tomás
This document addresses the issue of technical support overload at UNIDROGAS S.A.S., with the goal of implementing a conversational virtual assistant. To develop the system, the local language model Gemma 3 was integrated with a RAG architecture indexed over the company’s manuals and the WhatsApp API. The system achieved a 93% accuracy rate in identifying the document or procedure corresponding to the user's query, demonstrating the feasibility of automating processes using artificial intelligence and optimizing response times. Furthermore, its architecture ensures privacy in the internal management of institutional knowledge, although the final communication channel relies on an external provider.
Relanzamiento Estratégico e Internacionalización de HSGI Ingeniería SAS
(Universidad Santo Tomás, 2026-09-17) Mesa Ribero, Sulay Tatiana; Waked Esquivel, Diego Alberto; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001643481; https://scholar.google.com/citations?user=xW3ebSMAAAAJ&hl=es; https://orcid.org/0000-0002-8732-2322
This project designs a comprehensive strategic relaunch and internationalization plan for HSGI Ingeniería SAS, a Colombian firm with over 16 years of experience in fluid network design and BIM methodology. Despite its national consolidation, the diagnosis revealed a lack of a commercial structure for exporting services. Through strategic tools (SWOT, Canvas, Porter's 5 Forces), Peru was selected as the pilot market due to its regulatory maturity and growing BIM demand. The strategy proposes a gradual entry model based on sub-consulting and alliances with local firms. Finally, a three-year action plan was structured, supported by a self-funded financial model, projecting to achieve profitability and international consolidation by the third year of execution.
Automatización del proceso de elaboración de Fiber Routing mediante VBA y extracción de atributos desde AutoCAD en redes FTTH
(Universidad Santo Tomás, 2026-09-16) Firacative Molina, Cristian Ferney; Guzmán Lozano, Jesús Augusto; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001287907; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002468452; https://scholar.google.com/citations?user=M8Grj-sAAAAJ&hl=es&oi=ao; https://orcid.org/0000-0001-9611-3648
The deployment of passive optical networks (FTTH) requires accurate documentation management to certify the constructed infrastructure. In the COLOMBIA Claro FTTH 2024 project by Huawei Technologies, creating the Fiber Routing report is essential to organize the physical topology, installed passive elements, and their capacity. However, this process was traditionally done by manually typing attributes from AutoCAD drawings into Excel templates. This manual work caused long processing times and a high risk of typing errors. To solve this problem, this degree thesis aims to propose and develop an automation tool to optimize the creation of this deliverable. The methodology includes three main phases: first, designing a parameterization interface in Excel that automatically generates the work template based on selected equipment; second, extracting data from topological AutoCAD drawings using the native ATTOUT command; and third, implementing a VBA algorithm to match names and clean references, isolating metric distances and removing redundant rows. The results from pilot tests show a reduction in processing times and a direct decrease in typing errors, which helps reduce mistakes and rejections during quality audits by the operator. In conclusion, the project confirms the feasibility and efficiency of process automation in the technical acceptance phase, converting a manual task into a structured and reliable workflow.
Evaluación técnica con enfoque cualitativo y cuantitativo de los daños generados por un sismo de magnitud 6,5 en la infraestructura vial del corredor Villavicencio - Yopal
(2026-09-07) Andrade Ostos, Nicolás; Ramírez Rubiano, Lizeth Camila; Díaz Cruz, Luis Fernando; Universidad Santo Tomas; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000140075; https://scholar.google.com/citations?user=c6NZ2tDmin0C&hl=es; https://orcid.org/0000-0002-1843-2501
This study presents a qualitative and quantitative technical assessment of the damage caused by the Mw 6.5 earthquake that occurred on June 8, 2025, to components of Functional Units 2 and 3 of the Villavicencio–Yopal road corridor. The research was conducted as an applied, descriptive-analytical, retrospective, and non-experimental case study based on the integration of field inspections, pre-event records, specialized tests, International Roughness Index (IRI) measurements, Falling Weight Deflectometer (FWD) testing, ground-penetrating radar data, and structural and geotechnical modeling. The assessment covered bridges, box culverts, slopes, retaining structures, embankments, bridge approaches, drainage works, pavements, and construction and demolition waste disposal sites. The results showed that the observed damage was not associated with a single mechanism but with the interaction among seismic demand, component stiffness, ground conditions, and drainage performance. The most relevant findings included damage to bridge bearing and seismic restraint systems, widespread deterioration of the support system at the Alto de La Guala slope, the need to reconstruct 13 of the 14 affected culverts, and changes in the functional and structural indicators of the pavements. Differential displacements, loss of confinement, soil–structure interaction, drainage disruption, and reduced functional or structural capacity were identified as recurrent damage mechanisms. It is concluded that the post-earthquake assessment of road corridors requires an interdisciplinary approach that integrates pre-event conditions, technical evidence, observed damage, damage mechanisms, and proposed interventions to guide the restoration of safety, stability, and serviceability conditions.
El mar es vida y amenaza: un estudio de caso sobre la percepción del riesgo, la memoria territorial y la adaptación frente a la erosión costera en el pájaro, Manaure, la Guajira
(Universidad Santo Tomás, 2026-09-17) Mengual Gutiérrez, Gildis Jineth; Henao Albarracín , Ana María; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001335269; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002039305; https://scholar.google.com/citations?user=zGCrKJkAAAAJ&hl=es&oi=ao; https://orcid.org/0000-0002-7529-9225; https://orcid.org/0000-0002-0101-2711
This study analyzes the perception of coastal erosion risk in the community of El Pájaro, Manaure, La Guajira, based on their connections with the sea, territorial memory, and generational differences. Adopting a descriptive-interpretative qualitative approach supported by ethnographic tools, semi-structured interviews, a focus group, ethnographic transect walks, field notes, community illustrations, and a document review were conducted. The results show that coastal erosion is not perceived solely as a physical phenomenon, but as a socio-territorial issue that affects housing, mangroves, lagoons, fishing areas, roads, sacred sites, and community memories. Likewise, generational differences emerge in how the phenomenon is explained, weaving together ancestral knowledge, local experience, formal education, and scientific discourses. The study concludes that adaptation strategies must be participatory and intercultural, recognizing the territory as a living space, a source of memory, and a driver of cultural continuity.