Propuesta de mejoramiento del sistema de reposición de mercancías bajo el enfoque de flujo equilibrado en la empresa Sodimac Colombia S.A

Abstract

This work aims to be a guide for Homecenter Manizales in the corresponding operative processes, in this specific case, to the replacement of merchandise in gondola, that contribute to the improvement in terms of efficiency and productivity, all this, through the scientific theory of Administration. For this, in this work, a general context or characterization of the company, its activities and internal processes, the distribution of work was carried out, from where it started to stipulate some tools or improve existing ones in the operational processes of replacement of goods in gondolas, one of the central problems of the store and an important factor in customer dissatisfaction. In this sense, some opportunities for improvement were established in the merchandise replacement cycle, making use of tools that made it possible to propose continuous improvement plans, with the aim of satisfying the real needs of customers through efficient sales and a productive operation. , for the benefit of the people involved in the processes inherent to this practice and of course to generate better results for the company.