Plan para la Implementación de un Sistema de Seguimiento y control para los Procesos Misionales de Laboratorios Booz S.A.S

Abstract

Laboratorios Booz S.A.S is an organization dedicated to the production of cosmetic products made from cannabis and natural ingredients. During this evaluation, the prevailing need to implement the measurement of quality management indicators has been identified. The current absence of effective monitoring and evaluation of processes is evident, and it is crucial to address this deficiency to ensure the constant quality of its products and advance the continuous improvement of the organization. To address this situation, the following steps were taken: Three specific objectives were established. The first consisted of reviewing the internal context of the company to obtain a diagnosis of the QMS implemented in the laboratory, through a checklist covering technical, legal and organizational aspects. Subsequently, the processes that make up the organizational structure were identified, evaluating their level of importance and categorizing them as strategic, missional or support. This analysis allowed the subsequent restructuring of the process map. The methodology for monitoring and controlling the three mission processes (production, quality assurance, and design and development) was implemented through the creation of process flows and their respective interactions. Subsequently, the processes were characterized, documenting the potential risks based on the experience of the company's personnel and the analysis of the probability of occurrence. In this document, the Key Performance Indicators (KPI) that the laboratory needs to begin measuring were established, from there 12 technical indicators sheets emerged, Finally, the conclusions and recommendations are presented, referring to the results obtained through the development of this work.