Dirección y estructuración del sistema de gestión de la calidad para el almacén y taller "Electrisur"

Abstract

The project developed in this document covers the stages of directing and structuring the Quality Management System of the company Almacén y Taller "Electrisur", which is located in the city of Bogota, with emphasis on mission processes that are diagnostic, sales and technical service, under the guidelines of the NTC ISO 9001:2015; the stages of implementation, monitoring and improvement are excluded. The project is divided into two stages, which will be developed during two academic semesters, which will begin from August 2019, which is the time that the university has for its realization. During the first semester, the diagnosis and understanding of the issues that affect the organization and that could affect the development of the Quality Management System will be carried out, in addition to identifying the processes, risks and opportunities. In the second semester, all the tools and resources that will serve as the basis for the implementation of the GSC in the organization are structured and awareness is raised about the importance of the project and the GSC in the organization. Finally, no design and development process is carried out within the organization, therefore, 6.1.1 is excluded. of NTC ISO 9001:2015 in the development of the project.