Barreras de acceso a los servicios de urgencias y su relación con las características sociodemográficas de la población, Villavicencio - Colombia, 2019

Abstract

Emergencies, according to the WHO are attention, moving and communication activities which main objective are to provide health services in case of a sudden need. According to the DANE Villavicencio has 542.302 dwellers in 2020 where 8 IPS’s (Health Service Institutions) offer Emergency services. Objective: To analyze emergency service´s access barriers in two Second Level IPS´s within Villavicencio City, related to the emergency health attendant dwellers´ socio-demographic characteristics. Methodology: Crossed descriptive convenient sampling; people who attended two emergency IPS´s services within Villavicencio city. A tool was applied to do it within December 2019 and January 2020. Results: 576 surveys were applied where 78% of the people asked live in Villavicencio. 54.7% are women, average age is 41.4 years old; 54.5% live in stratum 1; 43.8% say they haven’t had any attention problem with the EPS; regarding the IPS, 41.8% said they hadn’t had any attention limitation and the 31.6% went to emergency service when in an acute health problem. Conclusions: 43.8% of the people asked said they haven’t had any restriction of attention regarding the EPS; 41.8% said they haven’t had any limitation on the access to the IPS services, furthermore, there is an adequate use of the Emergency Service system as the main reason to attend is an acute health problem.