Plan de mejoramiento de la atención para los pacientes del área de hospitalización de la Unidad Clínica de la Magdalena en la ciudad de Barrancabermeja

Abstract

The lack of humanized behavior by nursing staff in areas such as hospitalization is a problem that directly affects the quality of care observed in health institutions, and that studies show is evidenced at the international and national levels. Given this, the objective was to design an improvement plan in a health institution in Barrancabermeja, Colombia, to increase user satisfaction with the care provided by these professionals. The methodology of this study was of a quantitative cross-sectional type where sociodemographic and clinical information was collected from the patients attended for two months of 2022, an instrument was applied to measure the perception of the humanized service and an improvement plan was generated. Among the results and discussion was the concordance of the bibliographic evidence with the results of the present study and the characterization where the majority of the patients were women, with subsidized affiliation to the social security system, and gynecology and obstetrics being the most requested specialty. Faced with the instrument, in general terms, the satisfaction of the patients with the care received was satisfactory; however, some cases were obtained where there was discomfort with the nursing treatment. Based on this, five improvement actions were proposed, according to their prioritization, that are recommended to the institution to improve its quality indicators.