Causas más frecuentes de deserción de los pacientes a las clínicas odontológicas de la universidad Santo Tomás sede Floridablanca entre los años 2000 al 2014

Abstract

Desertion is the act of abandoning any activity. In the field of dentistry the term refers to the fact that the patient abandons the treatment, increasing the risk for the patient´s oral health and general health; since both of them are interrelated and it changes the psychological, social and aesthetic aspects. This cross sectional and descriptive study will determine the main causes of desertion of patients between 16 60 years old, who assisted the adult integral clinic II, III, and IV in the years 2000-2014. These patients abandoned the dental procedures offered by students of Santo Tomas University, campus Floridablanca. For this study, the clinic history of patients who fulfill the requirements of inclusion and exclusion were selected. A phone interview were applied, and the inquest consisted of 16 items including sociodemographic level, socioeconomic status, human quality, treatment quality (complications and retreatment), psychological aspects (fear and anxiety), other reason, time, and at the dentistry clinics´s physical plant.