Mejora en el proceso misional Banco de Sangre de un Instituto de salud basado en los lineamientos NTC-ISO 31000:2018

Abstract

The health institute is a non-profit entity that day by day strives to provide its patients with safe, quality and humanized care in each step of the care cycle is characterized by caring for patients who require expert, efficient and comprehensive care , in Cardiovascular Medicine and of high complexity with clinical excellence, humanized and compassionate care, safe, transparent and recommendable with the best human talent and cutting-edge technology, generating knowledge and guaranteeing sustainability. For this it is based on developing quality management systems , risk management, environmental management systems, among others, to guarantee the best practices in the organization and a comprehensive service to patients and their families (10). Therefore, the organization is committed to seeking comprehensive management systems that involve all internal and external customer collaborators in the related processes. Seeking the correct execution in the management systems and adhering to a transversal strategy for the institution, the project will be directed to the improvement of the missionary process (Blood Bank) of the institution, working under the guidelines of the institution and NTC-ISO 31000: 2018 , the development of the improvement would be based on evaluating, measuring, intervening and carrying out the follow-up and monitoring of the risks for the collaborators and stakeholder thereof. In order to be a benchmark in the generation of safe and timely blood components, follow the institutional guidelines aimed at continuous improvement in all processes of the organization.