Propuesta de un cuadro de mando integral como herramienta de control para la E.S.E Hospital Regional Occidente.

Abstract

The main objective is to develop a proposal for a comprehensive scorecard as a control tool for the ESE Hospital Regional Occidente, from a scorecard that would allow integrating and taking control of the different financial aspects, human talent and the provision of health services. Health. In the workplace, every company is in constant risk, that is why, as a risk mitigation strategy, a balanced scorecard allows us to foresee future consequences and act to avoid or minimize risks and correct deviations that could at some point expose not only financially but in the provision of health services, therefore, as a methodology, a descriptive and cross-sectional investigation of a mixed nature (quantitative and qualitative) was carried out, with an experimental research design, by which, through interviews with collaborators and Through the study of the different financial, budgetary, treasury and billing components, a technical visit was carried out in which the gaps left by the organization chart as the only control structure were reviewed, yielding a structured control panel from the financial and human talent levels. , of quality and provision of services, which will allow at the end of the fiscal year a Remarkable improvement in the Management of the Organization. The ESE HOSPITAL requires the control of the different processes of the entity, in order to guarantee a quality service. In conclusion, the Balanced Scorecard of ESE Hospital Regional Occidente was designed as a management tool that will allow management to maintain control of activities, in addition to directing it to fulfill the vision, goals and objectives of the Organization.