Satisfacción de los pacientes atendidos en las Clínicas Odontológicas de Pregrado de la Universidad Santo Tomás Campus Bucaramanga

Abstract

Introduction. Users who attend a health institution become a challenge for the professional who attends them, since the purpose is to ensure that the user is satisfied with the treatments and care they received. The level of satisfaction of the dental user is influenced by expectations that depend on several factors. Aim. To evaluate the level of satisfaction of the patients who attend the dental clinic of the Santo Tomás University on the Bucaramanga campus. Methodology. In a panel-type analytical study, a self-filled questionnaire was applied to patients in the Bucaramanga section, in the second semester of 2022. The questionnaire consisted of sociodemographic questions (7) and on perception of satisfaction with the service (13). The data obtained were compared with those of the study carried out at the Floridablanca headquarters in 2021. The data was entered in Microsoft Excel and analyzed in STATA 14.2. The research was approved by the research committee of the Faculty of Dentistry. Results: This study had 100 participants, with a predominance of women (62.0%), socioeconomic stratum 2 (38%) and single marital status (41%), finding good general satisfaction (81%), treatment costs they were not well perceived (21%). Regarding the comparison of satisfaction, the information and the treatment received were better perceived by the Floridablanca participants. On the contrary, the accessibility and conditions of the facilities were better perceived by those from Bucaramanga (p<0.05). conclusions. In general, the satisfaction of patients who attend dental clinics at the Bucaramanga headquarters is high. However, for aspects related to treatment costs, it is possible to improve satisfaction indicators in terms of the budget by notifying in advance the value of the entire treatment at the time of the initial assessment.