Modernización y optimización de la captura de datos con herramientas de ti en serviteca de Girardot para generar mejor rentabilidad y atracción de clientes

Abstract

During the development of the project for the modernization and optimization of data capture with IoT tools in the Serviteca Girardot, the objective was to implement a technological solution to fill the gaps in terms of technological and procedural lag that have made this type of establishments, specifically the Serviteca Girardot are at a disadvantage compared to the competition and provide a poor service compared to other establishments in the same sector which leads to inefficient service to customers. For this reason and through the analysis of the problem and identification of the objectives, we proceeded with the analysis and selection of IoT devices which are basically sensors for data capture, likewise tools such as CRM Dynamics 365 were chosen for the collection of information and data processing in the cloud. The proposal for the solution has also included the accompaniment and training to staff in order to make an effective implementation for the fulfillment of the objectives.