Percepción sobre la humanización en la atención odontológica por pacientes atendidos en las clínicas integral del adulto I, II, III y IV con tratamientos terminados, año 2019 de la Universidad Santo Tomás

Abstract

The health humanization from an ethical-humanist perception, takes to the patient as the priority, focused on attention process. This is a challenge that requires to be assimilated by the health institutions and health education institutes too. In Colombia, the Improvement Health Quality National Plan, IHQNP (Plan Nacional de mejoramiento de la Calidad en Salud) 2016-2021), is looking for a health system where the humanization and quality are the main concerns, therefore set to the person as the central axis in this work proposal, turning and taking the human dignity as the main purpose of the health attention.

Objective: Determine the humanized treatment and attention perception for the patients cared in Santo Tomas University integral clinics I, II, III with finished treatment in 2019, through accreditation standards in health quality clear and explicit to make real the humanization in the atenttion given to the patient - IHQNP 2016-2021

Method: We realized a qualitative and inspectional study, Cross-sectional study, applied to the 103 participants a survey, the first part contains the social-demographical information and the second part has twenty questions adapted to the IHQNP2016-2021, accreditation standards. The statistical analysis was made within the statistical package Stata/MP version 14.0.

Results: We applied 103 surveys; the average age was 40.4 ± 17.3 years old, 50.4% were men, the 35.9% within the social stratum 3 and 39.8% reached high school as a minimum of education level. The results were excellent; the lowest scores were the locative and technological categories with 69.9% satisfaction level for privacy, comfort and silence conditions, followed by a 73.7% satisfaction regarding the physical space perception as proper to share the information that they shared. Conclusions: The Patient humanized treatment perception, through the survey taking into account the accreditation standard (IHQNP 2016-2021) showed excellent results.