Análisis de la demanda inducida en el servicio de odontología de la ESE Clínica Guane de Floridablanca, Santander

Abstract

The present work consists of a case study in which the knowledge of the human talent of the ESE Clínica Guane de Floridablanca, Santander is evaluated. Colombia. Based on the practice of induced demand for the different programs for health promotion and disease prevention, specifically for the oral health program. An academic tour was conducted to the Ips New EPS of the city of Santiago de Cali, Valle del Cauca. Colombia. In which there are important findings in terms of techniques for attracting patients to the different promotion and prevention programs. On the other hand, a talent survey was carried out, including doctors, dentists, head nurses, dental assistants and appointment staff. Through this, personnel were questioned about induced demand and the techniques they used to address induced demand. Through this and with the information found in the academic tour, an improvement plan could be drafted that was delivered to the ESE Guane Clinic in Floridablanca in order to put it into practice to increase the adherence of the population to the different screening programs principles and specific protection of the disease. Among the conclusions it is evident that although the clinic does not have an established program of demand induced from the administrative part, laboratories for the recruitment of patients are carried out among the assistance staff, which has allowed a large part of the population to receive the benefits of promotion and prevention programs.