La importancia del trabajo en equipo de los instructores del Centro de Gestión Administrativa SENA, Bogotá

Abstract

The present project is carried out at the Administrative Management Center (CGA, for its Spanish syllables) of SENA in Bogotá, an entity recognized as "the most beloved by Colombians" which in many cases represents the only opportunity for progress and leverage to prosper in the personal and professional life of the Colombian population with fewer resources. The author proposed to determine the level of teamwork competencies of the instructors of the mentioned CGA, which currently has approximately 300 instructors. To start this consultancy, information was gathered about the external and internal context of the entity using regulations, documents and information from the Ministries of Labor, Education and directly from SENA. Three environmental analysis tools were selected: the PEST, the MMGO (Model of Modernization for the Management of Organizations) and the SWOT (Strength, Weakness, Opportunity, and Threat Analysis). For the development of the consultancy we used information recorded in the meetings minutes and follow-up committees, semi-structured interviews applied to coordinators and instructors and finally a 23-question survey answered by 216 CGA instructors. Based on the results obtained, a proposal is made for the implementation of a model called "Minimum Consensus" created from Coaching tools, with the objective of reaching agreements within the work teams of the CGA instructors so that the interaction in the teams is more empathetic and produces better results.