Diagnostico dirigido al servicio al cliente de la constructora AMC S.A

Abstract

This support of Administrative practice takes as an object to show the importance and big responsibility that we have like manager as which chooses a company where there will be done an analysis detailed in these three areas looking for possible weaknesses, where like managers we can correct to do of the company a productive, effective and efficient company in its results. AMC SA is a family enterprise dedicated to the project development of construction, focusing in upper intermediate and high strata, being an innovative company in design and quality in its projects to achieve this way the full satisfaction of the client, a demanding client and with specific needs. With the study realized next I develop the analysis of the CONSTRUCTOR AMC S.A as for culture organizational always looking for solutions and alternatives during the processes up to coming to the final client, thanks to de analysis of the operative processes, it was possible to detect several bankruptcies that made bottleneck at the time of selection of trained staff witch the correct makes the process of AMC is a construction company efficient and effective in the management of their resources and their staff, avoiding delays in the recruitment and lost economic. It covers on the most important topics and the pillar of the construction, as are the CUSTOMERS, because thanks to them the construction company there is for this reason the importance that we must give from the star of the pre- sale and post- sale as it requires special care and handling even more with the type of client that handles the builder to offer homes in stratum high, that's why the importance of the development of this practice, the target market at which is aimed requires this company an innovator in quality design as the client has specific needs which we must meet since they are within the possibilities and different options, as it is in the finishes and design changes that do not affect the main structure of the houses. The study for this practice will be based on the process that handles the construction with respect to the relationships with its customers in the three stages mentioned above, the possible solutions by means of the identification of indicators that will allow us to measure the effectiveness of the process and the aspects that AMC S.A must improve to the total fulfillment with the final results, thus achieving goals and organizational objectives.