Estructuración de la Norma ISO 21001:2019 para el Colegio San Juan de la Cruz Desde el Modelo de Excelencia Efqm: 2020

Abstract

Degree work STRUCTURING OF THE ISO 21001:2019 STANDARD FOR THE COLEGIO SAN JUAN DE LA CRUZ FROM THE EFQM-2021 EXCELLENCE MODEL, where the first two phases of Structuring and Addressing , starting from the evaluation and determination of the gaps between the two systems, thus establishing the diagnosis of compliance with the ISO 21001 standard, the articulation between addressing and addressing, to the development of the action plan to subsequently comply with the ISO 21001 standard. The first two phases were addressed, starting with the evaluation and determination of the gaps between the two systems, thus establishing the diagnosis of compliance with the ISO 21001 standard, the articulation between addressing and structuring, and the development of the action plan to subsequently comply with phase three of implementation and phase four, evaluation and improvement.