La calidad un costo necesario y un beneficio superior.

Abstract

Quality must be an inherent quality of the products and/or services and not a deficiency as has sometimes been indicated, since for suppliers as well as for applicants it is clearly a benefit that allows sustainability in a market and of course satisfaction for the client.

The previous statement corresponds to a conclusion obtained by a Dairy company located in the Sabana de Bogotá after conducting an investigation where it was possible to identify the factors or causes that were causing the increase in returns of the Half Life Whole Milk product and of course It intended more than to identify, to design an action plan that would allow in the short and medium term to reduce the non-conformities found in its clients and in this way increase its profitability and reduce reprocessing, for this a verification process of other related articles and investigations is necessary. with the theme.

In addition, field work which consisted of obtaining information through observation, the preparation and application of surveys which were tabulated and analyzed, finding as one of the main causes of these returns a quality defect in some inputs and lack of control. of quality in the processes, for which I design a checklist that must be applied from the operation directly and additionally a quality control area which must validate its application.

Initially, management had conceived a similar alternative, which could not be carried out for economic reasons, but when an exhaustive analysis of the cost and benefit of this new control and new area was carried out, it was determined that the values applied to quality were being lower. to the value of Non-Quality.

Therefore, it is clear and forceful that all the actions carried out in any company that go towards quality assurance will always be an additional guarantee that will generate added value and not an irrecoverable expense as the concept of quality was conceived years ago.