Impacto de las inversiones realizadas para la optimización de la prestación del servicio público de agua potable, en los habitantes del municipio de Hatonuevo la Guajira en las vigencias 2021 - 2023

Abstract

The purpose of this graduate work is to analyze the impact of the investments made by the mayor's office of the municipality of Hatonuevo, department of La Guajira, aimed at providing the public drinking water service during the 2021 - 2023 periods, and how this relates to the perception of the users of the service. The problem lies in the water deficit of the population; therefore, surveys are applied to the presidents of the community action boards and an interview with the manager of the service operator, in addition to the review of documents and databases, which help to make value judgments and identify the causes that lead to the fact that the service provided is not optimal for the citizens. Drinking water is a primordial source for the quality of life of the people, therefore, it is important that it has a system of potability, conduction, distribution, which provides welfare and preservation of health; therefore, investments in the drinking water and basic sanitation sector should have a positive impact on the improvement of public service provision, so programs and projects should be planned that aim at the optimization and satisfaction in terms of service quality.