Diagnostico administrativo alcaldía municipal de Tocancipá

Abstract

The development of the ADMINISTRATIVE DIAGNOSIS gives us another tool to know the environment and the problems of the company, analyzing it as a whole to know if it is walking to achieve the objectives and goals of its directors, and if it is fulfilling its corporate purpose, as well as to know if it is prepared to face today's globalized world, which demands more and more competitiveness, quality and efficiency. In the end, solutions to the problem can be identified and if they provide benefits at a lower cost for the company, social, cultural, technological or environmental benefits, in accordance with today's modern company, towards which efforts should always be directed. Once analyzed in the Mayor's Office of Tocancipá, within the parameters of Strategic Planning, the areas of MANAGEMENT (Failures in the Organizational Climate), OPERATION (Administrative process for the issuance of Construction Licenses), TRANSFER, (Portfolio of Services of the Municipal Mayor's Office of Tocancipá), next I condense the diagnoses, the problem found and the alternatives of solution in each one of these zones, to present the following Work of Degree, with which I fulfill the requirements of degree as a Professional in Business Administration. The different problems analyzed affect the operation of the Mayor's Office of Tocancipá, both internally with the poor organizational climate that causes general discomfort that is transmitted to the user; the paperwork in the issuance of Building Licenses in the Planning Office that generates congestion of people and papers, stress on officials and seriously affects the Customer Service, last problem that can be reduced with an effective Portfolio of Services, which contains the basic information and in a timely manner. All of the above, in the end, benefits our clients: The community of the Municipality of Tocancipá.