Propuesta de mejora para la reducción del exceso de producto no conforme en el proceso de envasado nitrohotfill bajo parámetros de la NTC-ISO 9001:2015 en la planta de gaseosas Lux.

Abstract

This project proposes to reduce the excess of non-conforming product in the packaging process of the Nitrohotfill line at the Soda Lux plant. This problem is of great relevance for the company, since it affects both the quality and safety of the products and the associated costs, generating economic losses of approximately $898,880,223 million pesos during the year 2022. In order to find effective solutions, The research question arises: What control measures can be proposed to reduce the excess of non-conforming product in the packaging process of the Nitrohotfill line at the Lux Soft Drinks plant? For this, it is suggested to design an improvement proposal that allows to reduce the non-conforming product in the Nitrohotfill packaging process, following the requirements of the ISO 9001:2015 standard. The purpose of this project is based on the impact in terms of productivity, profitability, and efficient use of resources. By reducing the non-conforming product, greater satisfaction of the interested parties will be achieved, comply with legal requirements, and contribute to caring for the environment. The methodological approach is descriptive and explanatory, using tools such as: observation, Pareto analysis and cause-effect diagram. Data will be collected during a specific period in the Soda Lux plant to identify the main causes of non-conforming product in the Nitrohotfill packaging line. On the other hand, the implementation of the proposal will benefit the company in the quality of the products, optimization of resources and reduction of the non-conforming product.