Informe de gira académica, efectos de la implementación del programa de seguridad del paciente en la IPS Radiólogos Especializados de Bucaramanga S.A. 2014-2018. Estudio de Caso

Abstract

Patient safety is a fundamental principle in health care, led in Colombia by the Mandatory Health Care Quality Assurance System (Decree 1011 of 2006) and defined as a minimum requirement to be met by health service providers in resolution 2003 of 2014, the single habilitation system. It is for this reason that Radiólogos Especializados de Bucaramanga S.A., a private company whose main activity is based on carrying out diagnostic and therapeutic procedures guided by images, takes the managerial decision in 2014 to initiate the implementation of the patient safety program. The objective of this work is to describe the evolution and operation of the program from its first stages of operation, in order to show the effects of its implementation and propose actions for improvement. For the elaboration of this report, qualitative and quantitative methods of information collection were used and it will be presented in 3 sections, beginning with a general presentation of the experience, systematization of the experience, lessons learned, conclusions and recommendations. According to the results obtained, a great advance can be seen in the culture of non-punitive reporting by workers, which has allowed for the quantification of errors, their respective analysis, and the creation and execution of improvement plans oriented to the achievement of objectives; which demonstrates that the implementation of patient safety programs is an excellent channel of communication between management, workers, and patients themselves.