Protección a los derechos del consumidor colombiano en el comercio electrónico transfronterizo

Abstract

This paper aims to review the international models of legal protection of consumer rights in cross border e-commerce, of the member countries of the Andean Community of Nations - CAN and the Common Market of the South - Mercosur, to make evident a regulatory vacuum in the Colombian legal system and propose some applicable elements for the legal protection of consumer rights. The review carried out part of the considerations of the Colombian legal framework, specifically regarding cross-border electronic commerce, its elements, characteristics and particularities, as well as the constitutional and legal foundations in the internal ordering; followed by the revision of the international protection models offered by the members of the CAN and the Mercosur, recognizing advances in the protection of consumer rights. Finally, some applicable elements are proposed for the legal protection of Colombian consumers.