Impacto del clima organizacional en la percepción de la calidad de los pacientes atendidos en las clínicas de las especializaciones de odontología USTA durante el primer período del año 2023

Abstract

The main objective of this work was “to determine the impact of the organizational climate on the perception of the quality of patients treated in the dental specialization clinics of the Santo Tomás University, Bucaramanga section during the first period of the year 2023.” For this purpose, a cross-sectional analytical methodology was used, with a total population of 299 patients of legal age, who were treated by the different specialties of the University clinic in the first half of 2023. The sampling was non-probabilistic type. Among the main results obtained, it is highlighted that, when characterizing the study population according to sociodemographic variables, the majority of users are women who live in socioeconomic strata 1 and 2, so it is not so easy to access appointments, likewise, a large part of the users mainly uses orthodontic and periodontal services. Subsequently, when describing the organizational climate of the staff linked to the USTA Floridablanca campus clinics, it was highlighted that it is pleasant for the general public, taking into account the teamwork, performance and training of the professionals who work there; Likewise, through the opinions of users, it was possible to determine the factors that affect the perception of patients regarding the provision of services in dental specialization clinics, where the results reveal positive elements, since they valued the order in facilities, the attention and ideal response to your needs. Jointly, it is concluded that the users expressed their perception of the organizational climate, who showed that they received good care and the organization is appreciated in the dental specialization clinics.