Práctica empresarial en subproceso de facturación LLanogas

Abstract

This thesis focuses on optimizing the billing process at Llanogas S.A. BIG, a gas distribution company operating in Villavicencio and 24 other municipalities. Developed during my internship in the billing department as a supervisor, the project addressed scheduling, compliance with suspensions and reconnections in high-risk areas, monitoring of PQRS (Petitions, Complaints, Claims, and Suggestions), and visits to customers to ensure regulatory compliance and installation safety. During these visits, various irregularities were identified, such as unauthorized diversions, gas appliances exceeding meter capacity, non-standard installations, and fraud, which affect billing accuracy and pose safety risks. Efficient management of these irregularities allowed for the correction of readings and the generation of additional revenue. The main objective was to analyze these irregularities and propose solutions to improve management and control, thus optimizing the billing process. The methodology included data collection and analysis, evaluation of the impact of irregularities, and implementation of technological solutions. The results demonstrated that efficient management and technology improved billing accuracy and efficiency. Additionally, strategies were identified to educate customers on the importance of regulatory compliance. In conclusion, recommendations are provided to improve the billing process and ensure customer safety, benefiting both the company and gas service users.