Diseño de una propuesta del sistema de gestión de la calidad para la clínica oftalmológica de Boyacá, según los lineamientos de la norma NTC – ISO-9001:2015.

Abstract

The Boyacá Ophthalmology Clinic offers its users treatments and surgical procedures in their different diagnoses and pathologies, in the same way, to facilitate the provision of the service, it has subsidiaries in the main cities of the department of Boyacá (Duitama, Sogamoso and Chiquinquirá). On the one hand, health care institutions seek quality certification which allows them to offer added value according to their competence, said certification guarantees that the standards in question of care and processes are They are carried out according to the guidelines of the NTC ISO -9001:2015 standard. However, in the course of carrying out the model, shortcomings can be found, emphasizing the current situation regarding the quality issue: "Currently, organizations, companies or industries impose the continuous improvement of quality as a specific exercise, as the best strategy to prevent failures and, if they occur, correct them in a timely manner”1 therefore, said shortcomings found in the processes carried out by the IPS allow correction for improvement of the service provided to its users. Regarding the Ophthalmology Clinic, in its growth process, it is necessary to implement a quality management system according to the guidelines of the NTC-ISO 9001:2015 Standard, which allows recognition in the department, as well as reliability to its users. , bidding companies and greater competitiveness with the other IPS in the region.