Diagnostico empresarial de las funciones administrativas de la compañía de seguros bolívar s.a. sucursal corredores Bogotá.

Abstract

This Diagnostic is carried out at Compañía de Seguros Bolívar S.A. Sucursal Corredores Bogotá, located at Carrera 7 N0 71-52 Piso 3 Torre B. A strategic business analysis is made in relation to its environment and its linkage with the different markets through practice; conducting an investigation in the work environment, which will allow the continuous improvement of the company where all phases of this study will be developed. Following the strategic process, a study of the internal capacity profile and a profile of opportunities and threats of Compañía de Seguros Bolívar S.A. is made. Bogotá Brokers Branch, argued with official statistics of external quality service audits that allow to know and analyze the population and sample to be able to detect the faults that are presented in the service of the branch; by means of statistical analysis and creation of solution strategies that will allow to present a report with evidences of the real situation of the service rendering and the aspects to improve to continue with the service culture that the company has made an effort to maintain, since the reason of being of the Bolivar Insurance Company are its clients.