Modelo para la evaluación de madurez tecnológica de una institución de educación superior en la ciudad de Bucaramanga, utilizando análisis multivariado

Abstract

The objective of this research was to build a model of technological maturity in a Higher Education Institution (IES) of the City of Bucaramanga through a methodology that integrates multivariate techniques. For the above, a benchmark maturity model in IT governance was selected which contemplated a COBIT (Control Objective for information and Related Technology) methodology that would make it possible to integrate cluster analysis and factor analysis in it, to formulate a tool with capacity management and improvement of processes by estimating the level of technological maturity in which the HEI selected in the study was found. Seven dimensions were defined by 43 variables, which are: Institutional Dimension, Evaluation Dimension, Management Dimension, Ethical Dimension, Pedagogy Dimension, Technology Dimension and Research Dimension. All of them, configured in a self-assessment instrument, allowed the analysis of a sample of 25 HEI professionals whose criteria are based on the experience lived in each area of the entity. To the data collected, multivariate techniques were applied that facilitated the elaboration of a maturity model where it was found that the HEI in each dimension presents an Established maturity level (4), except in the management dimension whose maturity level is Fine-tuned (5) on a continuum of 1-5. Finally, a binary logistic model was developed to give the maturity model the ability to predict whether the HEI could present a state of established technological maturity.