Pregrado Ingeniería Industrial

URI permanente para esta colecciónhttp://hdl.handle.net/11634/208

Examinar

Mostrando 1 - 20 de 834

Plan de Mejora Frente a la Calidad del Servicio Ofertado por la Veterinaria Pet Center
(Universidad Santo Tomás, 2026-10-01) García Arenas, Karen Dayana; Aguilar Tovar, Cristian Alejandro; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000075026; https://scholar.google.dk/citations?user=ftjpMIUAAAAJ&hl=en; https://orcid.org/0000-0001-6103-881X
The objective of this project is to design an improvement plan for the quality of service offered at the Pet Center Veterinary Clinic in Tunja (Boyacá). This research was initiated with the aim of addressing shortcomings observed in customer service, as these directly affect the customer experience and the clinic’s competitive position in the market. This research employs both quantitative and qualitative methods, based on an initial diagnosis of the problem. The SERVQUAL tool will then be used to conduct surveys analyzing service gaps relative to expectations and perceptions; using the results obtained from the model and the initial diagnosis, improvement strategies will be designed through the service triangle, aligning three elements strategy, personnel, and systems—all centered on the customer as the core focus. This project is aims to contribute to strengthening a service-oriented culture, with the customer at the core of the organization. Similarly, it aims to contribute to the company’s growth in the veterinary sector market.
Propuesta de los Métodos ABC y 5S para Optimizar la Gestión de Inventarios y el Orden en la Droguería Sogamoso
(Universidad Santo Tomás, 2026-09-29) Pérez Carvajal, Oscar Fernando; Montenegro Barón, Daniel Felipe; Trujillo Manrique, Jaime; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001685185; https://scholar.google.com/citations?user=6Skl_TwAAAAJ&hl=es; https://orcid.org/0000-0001-7437-0299
The purpose of this proposal is to bring about improvements by implementing the ABC and 5S methods, using VEN and FEFO as complementary tools, in order to optimize inventory management and improve organization at the Sogamoso drugstore. The goal is to identify and present a proposal to address the challenges encountered in inventory management, including an excess of slow-moving products, inadequate use of space, and a lack of organization in the work areas. Initially, an assessment of current conditions will be conducted through surveys and photographic records to identify existing gaps and deficiencies. The 5S method will be implemented to optimize organization and cleanliness in workspaces, along with the ABC methodology to classify and prioritize medications based on their level of importance or value. This proposal will increase efficiency and optimize resources by establishing an organized, standardized, and controllable system. As complementary tools, the VEN method will be used to prioritize medications by classifying them as vital, essential, and non-essential; meanwhile, the FEFO method will ensure proper product rotation by considering medications’ upcoming expiration dates to prevent losses. This proposal aims to present a methodology for optimizing inventory management, improving storage organization, reducing the risk of expiration, and facilitating inventory control to ensure better availability of medications, thereby strengthening future economic stability.
Plan de negocios para la fabricación de comedores tradicionales y con uso de telas Pet
(Universidad Santo Tomás, 2026-09-25) Ortiz Moreno, Laura Valentina; Navas Dominguez , Alexis; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000029294; https://orcid.org/0000-0002-2454-0744
The Muebles Caoba y Nogal project focuses on the manufacturing and marketing of traditional dining sets made of cedar and flor morado wood, upholstered with either traditional fabrics or PET fabrics produced from recycled plastic bottles. The business model combines design, functionality, and sustainability, targeting customers between 25 and 44 years old from socioeconomic strata 2, 3, and 4 in Bogotá and nearby municipalities. Operating under a made to-order production scheme, the project aims to optimize resources, offer product customization, and meet the growing demand for eco-friendly furniture. The project demonstrates technical, commercial, and financial feasibility, positioning itself as an innovative and responsible alternative in the local market.
Propuesta para Implementación de Metodologías Lean en una Pequeña Empresa de Producción Lechera
(Universidad Santo Tomás, 2026-09-28) Najar Garzon, Alvaro Sebastián; Quintero Navarro, Geider; Universidad Santo Tomás
Small-scale dairy production faces limitations associated with low operational efficiency, lack of process standardization, empirical input management, and dependence on manual activities [26]. This study aims to design and evaluate a proposal integrating Lean Manufacturing methodologies to improve the operational productivity and sustainability of a small dairy farm located in Tunja, Boyacá. The research follows a quantitative approach, with a descriptive and projective scope and a non-experimental case study design. First, the production system was characterized through direct observation, interviews, and analysis of historical records, identifying waste, unproductive time, unnecessary movements, and improvement opportunities. Subsequently, proposals were designed based on workplace organization and standardization, visual management for pasture, input, and animal control, and a U-shaped cell for the milking process. The projected scenarios estimate an increase in annual milk production from 15,133 to 54,027 liters, together with an increase in herd productivity from 20.83% to 75% and pasture productivity from 2,471 to 8,824 liters per fanegada per year. It is concluded that the proposed integration provides a viable alternative for guiding continuous improvement and data-driven decision-making in small-scale dairy production.
Modelo de medición del emprendimiento en la Universidad Santo Tomás y Unidades Tecnológicas de Santander en Bucaramanga
(Universidad Santo Tomás, 2026-09-22) Cala Supelano, Maria Alejandra; Hernández Joya, Lady Paola; Universidad Santo Tómas
The Universidad Santo Tomás Bucaramanga campus and the Technological Units of Santander are developing entrepreneurship initiatives linked to social well-being, but they require tools that allow them to comprehensively characterize and measure the key dimensions of these initiatives. In response to this need, a model for measuring university entrepreneurship was developed based on regulatory and academic benchmarks, including the Subnational Entrepreneurship Index (ISE) and the Global Entrepreneurship Monitor (GEM). The methodology comprised three stages: diagnosis; design of the model using dimensions, variables, and indicators; and implementation of a pilot test at both institutions. The instrument incorporated variables related to entrepreneurial intent and capabilities, institutional support, the development of initiatives, and their social impact. The results revealed a high level of entrepreneurial intent contrasted with lower actual participation in initiatives, as well as opportunities for strengthening training, mentoring, and funding. It is concluded that the model constitutes a diagnostic tool with the potential to support the monitoring and strengthening of university entrepreneurship and to raise the visibility of initiatives with social impact.
Modelo Multidimensional de Cultura Organizacional Asociado a la Longevidad Empresarial Mediante Análisis Multivariable
(Universidad Santo Tomás, 2026-08-31) Aguilar Tovar, Cristian Alejandro; Hastamorir Duarte, Marly Yasmin; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000075026; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002284794; https://scholar.google.dk/citations?user=ftjpMIUAAAAJ&hl=en; https://scholar.google.com/citations?hl=es&user=sSni-X4AAAAJ&view_op=list_works; https://scienti.minciencias.gov.co/gruplac/jsp/visualiza/visualizagr.jsp?nro=00000000020918; https://orcid.org/0000-0001-6103-881X; https://orcid.org/0009-0008-7083-7806
Organizational culture plays an important role in the permanence and sustainability of companies over time, in this context, the present research aimed to identify the dimensions of organizational culture related to corporate longevity, through a multivariable analysis carried out in companies from Tunja, Boyacá, with more than 20 years of experience. A quantitative approach study was developed, with descriptive-correlational scope and non-experimental cross-sectional design, in a sample of 77 long-lived companies; the information was collected through a Likert scale questionnaire, whose internal consistency was high (Cronbach alpha = 0.894). For the analysis of the data, the Pearson correlation coefficient and the Principal Component Analysis (ACP) were used. The results allowed to recognize seven dimensions that characterize the organizational culture of the companies studied, including social cohesion and collaborative participation (0.785) and empowerment and capacity development (0.743) presented the largest partnerships. The findings suggest that business longevity cannot be explained from a single dimension of organizational culture, but rather from the interaction of different elements that are articulated in the dynamics of companies, results that provide a basis for understanding the cultural characteristics present in organizations with a long trajectory and guide future actions to strengthen their sustainability.
Optimización de la Gestión y Control Operativo de los Equipos de Medida de Energía en Tesla Ingeniería y Comunicaciones Energy S.A.S. en Bucaramanga, Santander
(Universidad Santo Tomás, 2026-08-25) Escobar Duran, Sadie Tatiana; Jaimes Rueda, Maria Fernanda; Flórez Orejuela, Eduwin Andrés; Universidad Santo Tomas
This preliminary project aims to design an improvement plan for the management and control of operations at Tesla Ingeniería y Comunicaciones Energy S.A.S., utilizing management tools that support operational optimization and more effective decision-making. The identified issue lies in the fact that, although the company has standardized processes, documentation, and implemented KPIs, these elements show weaknesses in terms of their updating, accuracy, and integration with technological tools. In response, the project will involve activities such as the identification and documentation of key processes, the design of specific performance indicators, and the implementation of interactive dashboards. The expected outcomes include a clearer and more measurable process structure, along with enhanced visibility of operational data through technological tools that enable more accurate decision-making. The discussion centers on the impact of these actions on operational efficiency, regulatory compliance, and the company's competitiveness within the energy sector, highlighting how process management and the use of analytical technology can significantly contribute to continuous improvement. This study also aims to serve as a model for other organizations in the sector facing similar challenges in their internal operations.
Evaluar la viabilidad de la emisora digital institucional para la Universidad Santo Tomás seccional Villavicencio
(Universidad Santo Tomás, 2026-06-12) León Pardo, Juan Camilo; Ramírez Morales, Julio Andres; Universidad Santo Tómás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000874396; Google académico: https://scholar.google.es/citations?hl=es&user=2ARDKkAAAAAJ; Código Orcid: https://orcid.org/0000-0003-0261-6493
The current project aims to develop the organizational, technical, and strategic structure for launching a digital radio station at the Santo Tomás University, Villavicencio campus. This initiative arises from the urgent need to strengthen institutional communication channels, promote the active involvement of the university community, and create forums for academic, cultural, and social dissemination within the university setting. The online radio station is conceived as an internet-based platform that will facilitate the sharing of educational, news, cultural, and musical material, primarily aimed at students, faculty, and administrative staff of the university, as well as those from outside the university interested in its academic activities. For the initial assessment, a questionnaire was administered to Santo Tomás University students to determine their musical tastes, areas of interest, and electronic media consumption habits. The study group consisted of 4,776 students actively enrolled during the 2016-1 academic semester. From this group, the sample size was calculated using the procedure for limited populations, employing a 95% confidence level, a 5% margin of error, and a projected proportion of 0.5. This resulted in a representative sample of 356 students, who participated in the survey. The findings helped determine the communication interests of the student population, enabling the planning of a programming schedule tailored to their preferences, including musical, informational, cultural, and academic content. The proposal includes outlining the station's administrative structure, defining roles and responsibilities, calculating technical requirements, suggesting programming, and developing strategies for institutional sustainability. It is important to note that the scope of the project is limited to the design and strategic planning of the online station, leaving the technical and functional implementation phase to be handled by Santo Tomás University in subsequent periods. This approach aims to strengthen corporate communication, promote the decisive involvement of students in content creation, and position Santo Tomás University as a leading institution in the use of digital tools to spread knowledge and culture.
Optimización del proceso de inventarios en la Empresa Distribuidor ESs mascotas
(Universidad Santo Tomás, 2026-06-11) Caballero Salas, Nicole Julieth; Rueda Torres, Aldo Eliso; Universidad Santo Tómás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002453333; https://scholar.google.com/citations?hl=en&user=Z1QPeQUAAAAJ&view_op=list_works&citft=1&email_for_op=aldorueda%40ustavillavicencio.edu.co&gmla=AEk_c1sr2Gb0--L9YKA6dngVZm2ndg-Qau2fwfFhWdnxJW18o-53NZGse3g_XE9DBY0nmm6ZPeHA5YNmtP9Clw; https://orcid.org/0009-0009-5959-488X
Key Word- Traducción de las palabras clave al idioma inglés - Marketing: is a set of strategies and activities aimed at ensuring that a product or service reaches the final consumer and is purchased, covering everything from its design to promotion, distribution and sale. - Disorganization: is the breakdown of order or system; disunity or interruption of the constituent parts. The absence of organization or orderly arrangement; disorganization; disorder. -Probability: is the mathematical discipline that studies the possibility of an event occurring, quantifying the uncertainty of results that cannot be predicted with certainty. - Quantification: is the action and effect of expressing a quantity or value numerically or in an estimated way, which may involve counting, measuring, or assigning discrete values to phenomena or data. -Inventory: is a detailed and organized record of the goods, materials and products that a company, person or institution has at a specific time, with the purpose of controlling them, managing them and knowing their value and location. - Control: refers to the action of supervising, verifying and regulating a process, system or person to ensure that established objectives and plans are met, allowing deviations to be corrected and exercising control over the matter. In the industries and companies of the city of Villavicencio, in the Department of Meta, inventory control systems are also applied due to their significant benefits. However, in the case of the company under study, “DISTRIBUIDOR DEL CAMPO ES MASCOTAS,” which is dedicated to the commercialization and distribution of pet food, it faces a critical issue related to inventory management. Despite having a warehouse and a considerable volume of products, the company does not have an adequate system to control the inflow and outflow of goods. This has led to disorganization, lack of traceability, and a high probability of both material and economic losses. Currently, the company does not use systematized tools to standardize the process for recording products entering or leaving the warehouse, which means that there is no detailed tracking of inventory. This deficiency is further aggravated by the fact that the warehouse manager performs tasks empirically, without standardized protocols or supporting records that allow verification of which products enter, in what quantities, and for which client. As a result, the loss of key information is frequent, negatively impacting the company’s ability to respond to orders, replenish inventory, and ensure customer satisfaction. Objective General Optimize the inventory control system implemented in the company Distribuidor es mascotas Methodology The aim is to analyze in detail how the absence of effective recording and control tools negatively affects logistical and administrative processes, as well as the customer experience. The selection of a quantitative methodology responds to the need to explore the meanings, perceptions, and experiences of the actors involved, prioritizing contextual understanding over the quantification of variables. This approach seeks to gain an in-depth understanding of the internal dynamics of a specific company facing inventory control issues. The methodological design corresponds to a single, instrumental, and interpretative case study.
Mejoramiento de los procesos de control interno en las áreas de Compras, Tesorería, Contabilidad, Nómina y Activos Fijos de Incubadora de Santander S.A. mediante herramientas de Ingeniería Industrial
(Universidad Santo Tomás, 2026-08-26) Ojeda Ortiz, Mario Andrés; Monsalve Durán, Catherine; Flórez Orejuela, Eduwin Andrés; Universidad Santo Tomás
Incubadora de Santander S.A. presents limitations in the timely detection of financial and operational risks in its Purchasing, Treasury, Accounting, Payroll, and Fixed Assets departments, stemming from manual review methods and inefficient authorization flows that generate bottlenecks, rework, and high cycle times. With the purpose of improving these processes, industrial engineering tools such as value stream mapping, value-added analysis, and time study are applied under the Lean Office approach. The research has a quantitative nature with a descriptive-propositional scope and an evaluative component, using a non-experimental design in the diagnostic phase and a pre-experimental design with a pretest-posttest structure in the evaluation phase. The procedure is developed in three phases: baseline establishment through SIPOC diagrams and As-Is VSM, formulation of improvement proposals through value-added analysis and To-Be VSM design, and impact validation through the comparison of management indicators before and after the intervention. The results show a 57.3 % reduction in the total cycle time of the work order audit process, equivalent to more than 8.8 hours recovered per month, along with the design of a five-indicator management system that enables continuous performance monitoring across the studied areas, consolidating a more efficient internal control model oriented toward value generation in the Colombian agro-industrial sector.
Automatización de pedidos para la empresa caliwok en la ciudad de Villavicencio en el año 2026
(Universidad Santo Tomás, 2026-06-12) Arciniegas Castro, Pablo Andrés; Santana Martínez, Carlos Andrés; Rueda torres, Aldo Rueda; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002453333; https://scholar.google.com/citations?hl=en&user=Z1QPeQUAAAAJ&view_op=list_works&citft=1&email_for_op=aldorueda%40ustavillavicencio.edu.co&gmla=AEk_c1sr2Gb0--L9YKA6dngVZm2ndg-Qau2fwfFhWdnxJW18o-53NZGse3g_XE9DBY0nmm6ZPeHA5YNmtP9Clw; https://orcid.org/0009-0009-5959-488X
This undergraduate project revolves around Caliwok, a fast-food restaurant located in the city of Villavicencio that specializes in the preparation and sale of Chinese rice. This establishment opened its doors in September 2018 and has currently been in the local market for seven years. Caliwok is characterized by offering direct customer service at its physical location, maintaining its presence thanks to the loyalty of its customers and the quality of its dishes. All ingredients and raw materials used in food preparation are purchased through suppliers, who play a key role in the restaurant's daily operations. However, like any small business in the food sector, it faces challenges related to the efficiency of its processes, resource optimization, cost management, and new market demands, where innovation and continuous improvement are crucial to maintaining competitiveness. Therefore, this project aims to analyze Caliwok's current situation, identifying strengths, weaknesses, and opportunities for improvement. This will allow it to propose strategies and tools to optimize processes and increase productivity, strengthen its relationships with its suppliers, and ensure the business's long-term sustainability.
Diseño e implementación de una aplicación de mejora continua basada en lean six sigma para la optimización de los procesos operativos en el restaurante las fritas
(Universidad Santo Tomás, 2026-06-12) Clavijo Gutierrez, Kevin Daniel; Ospina Cruz, Valentina; Gutierrez Romero, Diana Paola; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001685748; https://scholar.google.com/citations?view_op=list_works&hl=es&authuser=1&user=Sgn8V2gAAAAJ; https://orcid.org/0000-0002-1397-3042
The Las Fritas restaurant, located in the Buque sector of the city of Villavicencio (Meta), faces a significant problem related to long delivery times, which can reach up to 40 minutes during peak hours. This situation affects customer satisfaction, decreases operational efficiency, and jeopardizes the establishment's competitiveness within the fast-food sector, where speed and accuracy of service are determining factors for customer loyalty. Faced with this need, this project proposes the design of a digital application to optimize order taking and service time control, applying the Lean Six Sigma methodology using the PDCA cycle as a tool for continuous improvement. Through the diagnosis of operational failures and the standardization of processes, the aim is to reduce bottlenecks, improve internal communication, and ensure an efficient workflow between the service area and the kitchen. The research highlights the importance of incorporating technology into restaurant operational management, strengthening productivity, service quality, and the customer experience. As an expected result, the implementation of this application will reduce service times, increase customer satisfaction, and consolidate a sustainable model of efficiency and competitiveness for Las Fritas.
Desarrollo de una herramienta ofimática de control de inventarios para el mejoramiento del proceso de materias primas, maquinarias y equipos de la empresa jayka (creando espacios) en la ciudad de Villavicencio
(Universidad Santo Tomás, 2026-05-28) Cepeda Salinas, Karen Dayana; Gómez Mina, Ingrid Dayana; Vargas Loaiza, Jaime Robinson; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000053598
Various issues were identified in the company JAYKA (Creando Espacios) through the application of Lean Manufacturing and Lean Six Sigma tools, highlighting inventory management as the most impactful problem. Based on this diagnosis, a lack of control and traceability of materials was identified, which negatively affected operational efficiency and decision-making. As a solution, an office-based tool using advanced spreadsheets was designed and implemented to improve control, monitoring, and real-time availability of information. This tool helped reduce errors associated with manual processes, optimize time, and strengthen resource management. Previous studies support these benefits, showing that inventory digitalization improves operational efficiency and facilitates data management (Yasmin & Nugraha, 2024; Rakhman et al., 2025). The methodology used was applied research, supported by techniques such as an interview with the general manager and the use of tools such as SWOT analysis, Ishikawa diagram, process mapping, and swimlane diagrams. These allowed for a comprehensive analysis of the company’s current situation and the development of a solution tailored to its needs. In conclusion, the implementation of the digital system strengthened inventory control, improved productivity, and provided a cost-effective and efficient alternative for the organization.
Creación de empresa: caso missi fabricación y distribución de productos decorativos para tortas
(Universidad Santo Tomás, 2026-07-30) Salinas Rocha, Carlos Alberto; Gutiérrez Sánchez, Hernando Alexander; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001143042; https://scholar.google.com/citations?user=e8iUmdcAAAAJ&hl=es&oi=ao
The project presents the creation and consolidation of MISSI as a company dedicated to the B2B manufacturing and distribution of non-edible cake decorations. The proposal focuses on offering personalized and standardized products for bakeries and pastry shops in the western Sabana region of Cundinamarca, supported by an organized operation, competitive prices and agile response times. MISSI’s products are mainly made from heavyweight cardboard and specialty papers, cut with cutting plotters and assembled through a controlled manual process. The business model combines personalized cake mockups and decorated animated volcanoes, allowing the company to serve different types of celebrations. According to the analysis, the project shows operational and commercial potential, although its financial recovery requires continuity beyond the evaluated period.
Propuesta de mejora para el area de almacenamiento de la empresa Inversiones DIMALU S.A.S
(Universidad Santo Tomás, 2026-07-30) Correal Muñoz, Johan Sebastian; Gutiérrez Sánchez, Hernando Alexander; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001143042; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002484180; https://scholar.google.com/citations?user=e8iUmdcAAAAJ&hl=es&oi=ao; https://orcid.org/0000-0003-4035-9758
Inversiones DIMALU S.A.S. is experiencing a systemic inefficiency within its warehouse operations that limits its operational capacity and negatively impacts its cost structure. The core issue stems from the absence of a formal facility layout design and an adequate storage infrastructure, preventing the implementation of fundamental warehouse management principles. Current operations are carried out within a total area of 54.58 m², of which approximately 33.38 m² (61.15% of the total area) is allocated to storage. At present, this space is managed empirically and without a structured organizational system. This structural deficiency results in a series of measurable operational and financial consequences. First, the material flow is highly inefficient, characterized by backtracking, unnecessary travel distances, and process bottlenecks. This disorganized workflow generates an estimated 10% of unproductive working time for the four warehouse operators, resulting in a direct hidden cost of approximately COP 570,000 per month. Second, the absence of vertical storage systems (warehouse racking) forces products to be stacked directly on the floor. This practice not only underutilizes more than 60% of the available cubic storage capacity (considering a usable height of 2.5–3.0 meters), but also leads to damaged packaging and product spills. These inventory losses account for an estimated 0.5% to 1.0% of monthly sales, representing financial losses ranging from COP 215,250 to COP 430,500. Furthermore, material handling operations are performed entirely manually. Warehouse personnel routinely handle loads exceeding 20 kg without the assistance of material handling equipment, significantly increasing the risk of musculoskeletal disorders and occupational accidents. Inventory management relies primarily on employees' experience and memory, preventing inventory traceability, proper stock rotation through FIFO (First In, First Out) or FEFO (First Expired, First Out) methodologies, and effective demand planning. The root cause of this problem is the lack of an engineering-based approach to logistics management, which constitutes a fundamental pillar of modern warehouse and distribution center management. The direct financial losses, estimated at more than COP 10 million annually, represent only the most visible consequence of the problem. The underlying impact is even more critical: the current operational inefficiencies act as a direct constraint on the company's growth, limiting its ability to scale production and respond effectively to increasing market demand. In addition, unsafe material handling practices and inadequate storage of chemical products expose the organization to significant legal, occupational, and financial risks that could jeopardize business continuity. Therefore, this issue extends beyond a simple cost optimization challenge; it represents a strategic barrier that threatens the company's long-term sustainability and competitiveness.
Optimización del proceso logístico de operaciones con enfoque lean six sigma para la Empresa termo Energia S.A.S en Villavicencio-Meta 2026
(Universidad Santo Tomás, 2026-06-12) Barajas Serrato, Juan Sebastian; Rojas Cortez, Juan David; Gutierrez Romero, Diana Paola; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001685748; https://scholar.google.es/citations?hl=es&user=Sgn8V2gAAAAJ&view_op=list_works&authuser=1&gmla=AJsN-F4c3TnMkYoecKTHGoNq-siNHu2kxe_RZE02cTpGUcVX8wTqsy0af57D2mChCXR2VJ0b4cWCt6znwJhIYwyT3ynYDufwy9Spa7WU0hRjOFNhy6Dxo7A; https://orcid.org/0000-0002-1397-3042
TERMO ENERGÍA S.A.S is a company with great recognition in the city of Villavicencio–Meta, positioned as one of the first companies to enter the refrigeration industry, supported by 20 years of experience. It has significant participation in public projects that have been key to the city’s development, providing services in the installation of electrical networks and communication systems. It is also an important contractor for private entities in various industries such as agriculture, security, textiles, and road concessions, among others. Given the above and the great relevance of TERMO ENERGÍA S.A.S in the city, the Industrial Engineering Faculty of Santo Tomás University, Villavicencio branch, conducted a case study identifying all the internal and external aspects of the company in order to detect possible waste in key processes for the proper functioning of the organization and to propose, under the Lean Six Sigma methodology, the implementation of an improvement plan. In this case, the study was mainly carried out in the operational logistics processes, where several problems have been identified that have affected the way the company performs its daily activities. There is no system in place to optimally organize tasks and projects, which generates confusion, delays, and even repetition of activities. In addition, when the company needs to search for specific data such as the last service provided, the workplace, or the technician responsible, it must rely on the accounting system, where the lack of a structured database to store information is evident. This makes control difficult and limits decision-making. Another weak point is the lack of defined processes, as many activities are done improvisedly, causing errors and waiting waste, which ultimately impacts both internal performance and customer relationships. To improve this situation, an action plan is proposed that combines technological and operations management tools. The proposal includes designing an application to support logistics operations using Office tools to optimize project management and teamwork, aiming to organize projects and responsibilities, create a database that centralizes key information, standardize processes with clear steps, and apply Lean Six Sigma practices to optimize time and resources. The development will be carried out in phases: first, a diagnosis of the current situation; then, a process analysis to identify the most critical ones; followed by the design of solutions; and finally, the implementation with training and follow-up. The goal is for the company to achieve more organized, efficient operations and improved results for both its team and clients.
Standarización del proceso productivo mediante lean six sigma y automatización en Python en panadería RICHS, Villavicencio
(Universidad Santo Tomás, 2026-06-13) Salgado Bonilla, Mariana; Rojas Chitiva, Zair Santiago; González Garzón, Jhon Alexander; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000036254; https://scholar.google.es/citations?user=umj9l4sAAAAJ&hl=es; https://orcid.org/0009-0002-9999-2822
Richs Bakery, located in Villavicencio, specifically in the Rosa Blanca sector, faces difficulties in its production process stemming from a lack of strategic demand planning. The absence of a defined criterion for determining daily bread production quantities led to shortages on some days and overproduction on others, resulting in waste and a risk of loss of freshness and perceived quality. To standardize production and ensure an appropriate balance between actual demand and production volume, the project was developed using the Lean Six Sigma philosophy, applying the DMAIC methodology to guarantee sustainable process improvement. During development, multiple diagnostic tools were implemented, including Project Charter and SIPOC, lane diagrams, and flowcharts. To measure this information, check sheets were created for actual plant data, and a time study was conducted. Statistical tools such as Pareto analysis, descriptive statistics, and Sigma level calculations were used to analyze this data. In addition to constructing the value stream map of the current state, an Ishikawa diagram, and an analysis of the seven wastes (mudas), the main problems in the process were identified. Based on these findings, an improvement proposal was designed, focused on standardizing production. This proposal was supported by the development of Python software that centralizes the historical record of sales and production, enabling data-driven decision-making for the first time in the company. Activating this system generated tangible results: surpluses were reduced by 15% and shortages by 10%, and economic losses associated with waste and overproduction were decreased, achieving an estimated savings of $1,380,000, thus strengthening the bakery's profitability and sustainability. Finally, an action plan was structured to guide implementation and sustain a culture of continuous improvement within the organization.
Automatización del sistema de control de inventarios en la empresa Brake Pake Frenos y Frenos
(Universidad Santo Tomás, 2026-06-11) Torres Teran, Adrian Camilo; Cañaveral Romero, Andres Johanes; Céspedes Orjuela, Adriana Amelia; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002037717; https://scholar.google.com/citations?authuser=6&user=PqFIZGkAAAAJ; https://orcid.org/my-orcid?orcid=0000-0002-7244-8950
In this paper, we address the company Brake Pak Frenos y Frenos in Villavicencio, where it was identified that it lacks a functional inventory control system, relying on manual records in Excel, which causes inefficiencies and delays when verifying an order. Carrying out this process manually prevents detailed tracking, causing delays and difficulties in administration. The implementation of an automated system is justified to improve operational efficiency, reduce times, minimize losses, and keep track of what comes in and goes out.The overall objective is to implement an inventory control system in the company by 2026.The methodology is to create a system using Python and AppSheet, starting with a sample of two of the best-selling products. The DMAIC cycle (Define, Measure, Analyze, Improve, and Control) will be applied, using tools such as 5S, process mapping, time studies, and Pareto and Ishikawa diagrams to analyze the current situation and substantiate improvements. We will conclude with the schedule, where we plan the necessary activities from the selection of the company to the control of the implemented improvement. The timelines required for each phase of the project are established in order to ensure that the objectives are met within the established timeframes.
Diseño e implementación de un sistema digital de control de inventarios basado en Lean Six Sigma para la reducción de inconsistencias en la gestión de insumos en la Empresa Hand´s on Burger en Villavicencio
(Universidad Santo Tomás, 2026-06-11) Lozano Bermudez, Maria Camila; Daza Pedraza, Laura Sofia; Orjuela Lozano, Wilmer Alberto; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001652363
Hand’s On Burger, located in the Buque neighborhood of Villavicencio, operates two retail locations and a production center responsible for receiving and distributing raw materials. Currently, inventory control is carried out through manual records and a non-integrated billing system, which has led to inconsistencies between physical inventory and administrative records, causing stockouts, unplanned purchases, and losses of supplies due to expiration, thereby affecting the establishment’s operational efficiency. In response to this issue, this project proposes the design and implementation of a digital inventory control system based on the Lean Six Sigma methodology, using the DMAIC (Define, Measure, Analyze, Improve, and Control) approach as a tool for continuous improvement. Based on the diagnosis of the current process, control mechanisms will be established to reduce variability and improve the traceability of supplies. As an expected result, the implementation of the system will reduce inventory inconsistencies, improve the accuracy of records, optimize supply planning, and reduce raw material losses, thereby contributing to the strengthening of the company’s operational efficiency.
Automatización del sistema de inventarios en TPK Street Food, Villavicencio.
(Universidad Santo Tomás, 2026-06-11) Claros Nuñez, Maria Alejandra; Alvarez Vargas, Juan David; Orjuela Lozano, Wilmer Alberto; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001652363
TPK Street Food, a fast-food company located in the La Esperanza sector of Villavicencio, has experienced significant growth in sales, profits, and market position in recent years. However, this growth has also highlighted a major problem in its administrative area: recurring errors in raw material counting and inventory records. Currently, inventory control and logistics processes are carried out manually using notebooks and printed forms, leading to errors in raw material data recording. Due to the problems TPK Street Food faces, the company seeks to improve its management by optimizing inventory control and data recording. The goal is to analyze all stages of the raw material process to better understand the company's problems and operations. This will be achieved using various industrial engineering tools, such as Pareto charts, Ishikawa diagrams, the 5 Whys method, SIPOC diagrams, and process flowcharts, to provide a more comprehensive analysis that will allow for the development of a solution. Finally, the proposal consists of creating a Python-based tool for the company to directly automate inventory control and eliminate manual inventory counting by warehouse operators.

Examinar

Envíos recientes