Propuesta de optimización del sistema de información de la secretaría de hacienda municipal en la alcaldía de Moniquirá-Boyacá

Abstract

This reflection article exposes the problems detailed during the business practice carried out in the mayor's office of Moniquirá, specifically in the finance secretary's office, where deficiencies were observed in the information filed, as well as inefficiency in the procedures before the user. In this sense, the objective is to propose improvement actions for the optimization of the information system used for the management, control and collection of taxes in the treasury secretariat of the municipality of Moniquirá, Boyacá. The activities carried out included: identifying the organizational aspects of the Treasury Department, determining the weaknesses that generate the low level of tax collection in the portfolio, and proposing actions to optimize the information system for the collection of taxes in the Department. For the study, an applied research was used, with a descriptive approach, using a documentary review, applying 32 random interviews with the users of the services of the agency and relying on documents obtained within the same entity as a primary source. With these results in mind, it is concluded that it is important to solve the inefficiency of the portfolio, through an information system, which manages payment processes, procedures, reporting of public expenditure (destination of taxes), among others.