Estudio de caso para el Instituto de Tránsito y Transporte de Acacías-Meta.

Abstract

In ITTA, a public entity dedicated to provide traffic and transportation services in the city of Acacías-Meta, through procedures, control activities and citizen culture to improve the mobility of the city where professional internships are currently being carried out, it was evidenced through observation and measurement of attention using a satisfaction survey directed to the users of Acacías-Meta, that there is a productivity problem in the area of Procedures of the Institute. Taking into account that a case study helps to better understand the functioning of the companies, applying or analyzing new ways of seeing the internal processes within the entities, these case studies tend to focus their ideas on qualitatively obtained data as in this case, which was carried out through observations, interviews, data collection and the entity's own file in order to achieve a solid case study that gathers useful and truthful information for the relevant topics. Therefore, applying what was seen during the development of the Diploma of Productivity and Integral Management, an improvement proposal was made for the entity's Procedures area, starting with the Strategic Management where the generalities of the company and the situational analysis are defined, applying matrices and performing analysis for decision making within the company, followed by the Quality Management module, reviewing the ISO 9001 technical standard to achieve a good normative development, followed by the module on Safety and Health at Work where all the Colombian legislation on the subject of Safety and Health at Work was taken into account to demonstrate the analysis of safe work, then the Productivity Management was reviewed where in general the analysis of possible techniques to improve productivity in the Institute of Traffic and Transport of Acacias was evidenced, Finally, the Environmental Management module was reviewed, where, in general, the shortcomings and possible improvements were taken into account by means of a qualitative analysis within the entity.