Actualización del Sistema de Gestión de Calidad Según la Norma ISO 9001:2015 para el Centro de Enseñanza Automovilistico Ricaurte Duitama

Abstract

The main objective of this degree work is to update the Quality Management System of the Centro de Enseñanza Automovilística Ricaurte Duitama, following the guidelines of the ISO 9001:2015 Standard. The institution, founded in 1989, has a quality system that has not been updated since its implementation in 2011 under ISO 9001:2008. First, a diagnosis was made to know the status of the Quality Management System, from that different methodologies were used such as SWOT matrix, PESTEL, Stakeholders, Risks and Opportunities, etc., in order to comply with the requirements of the standard, likewise an update and creation of documents such as quality policy, mission, vision, map of processes, characterizations and evaluations, finally it is proposed to the Centro de Enseñanza Automovilística Ricaurte de Duitama to hire a person in charge of the Quality Management process so that there is a correct follow-up of the Management System since it will allow the organization to have a continuous improvement and to completely satisfy the needs of the clients, standing out in the competition.