Implementación del sistema de gestión de la calidad en el proceso de docencia en la facultad de ingeniería industrial de la universidad Santo Tomás seccional Bucaramanga bajo la norma iso 9001:2008

Abstract

The degree project entitled "Implementation of the Quality Management System in the Teaching Process at the Faculty of Industrial Engineering of the Santo Tomás Sectional University Bucaramanga under the ISO 9001: 2008 standard". Where the documentation of the teaching process is evidenced which counts as ten procedures that were standardized according to the needs and the search for continuous improvement. In order to carry out these procedures, the Dean and Teachers of the Faculty were assisted, who offered their time for the development of this, attended different committees where the procedures were improved and there was advice by part of them who are those who know first hand the development of these. In the development of the project there is a diagnosis where the need for the implementation of a Quality System is evidenced and it is there where the advancement of the documentation of the aforementioned begins. Subsequently, the audit of the system is carried out, where it is evident that there are still certain shortcomings that, despite not having the success of the system, must have improvement actions to maintain a good system.