Procedimiento para el Monitoreo y Control de Proyectos de TI en la Oficina de TIC del Departamento de Santander, Alineada con Estándares Internacionales de Gestión de Proyectos

Abstract

The present research addresses the fundamental issue of optimising monitoring and control processes for IT projects within the Tic Office of the Santander Governorship. This study was conducted through an analysis encompassing three key dimensions. Firstly, a comprehensive assessment of organisational maturity was carried out, followed by a benchmarking of the main project management methodologies, culminating in the development of a procedure based on international best practices. The findings revealed a maturity level ranging from initial to intermediate in project management, identifying the PMI (PMBOK) methodological framework as the most suitable alternative for the specific organisational context. As a tangible outcome of this research, a comprehensive procedure was designed, incorporating the best practices of PMBOK, adapted to the particular needs and characteristics of the entity in question.