Diseño de la política, estrategia y solución de TI que permita el mejoramiento de la solicitud, compra y entrega de materiales en la gestión de la Formación Profesional del SENA Girón

Abstract

The Servicio Nacional de Aprendizaje SENA presents delays in the acquisition of training materials caused by different reasons; applying the best ITIL® practices, a new service is created that serves as a solution to this need. The solution has a high priority, as it affects a mission process of the entity. The solution is an application, designed in such a way that it does not affect the quality management system and several processes that are immersed. The new service must allow the access of approximately 200 instructors from the Girón Integral Maintenance Industrial Center, who individually order them, then they will be consolidated by networks and finally the final consolidated of all the networks, classified by area, is obtained. which purchases can request the orders from the suppliers. The application also has the option to make changes once the orders have been made, in order to adapt to the budget or need.