Identificación de campos de innovación en la gestión del talento humano en una empresa del sector porcícola colombiano en el marco de un sistema de gestión integral.

Abstract

The purpose of this article is to present the conclusions of a business consulting work in a company in the pork industry. With this analysis, it is possible to establish a strategy to innovate in the management of human talent in the company, with the participation of workers and senior management within the framework of a comprehensive management system as a tool for decision-making at the organizational level. . To prepare this document, the Design Thinking methodology was applied using the Innovation Brief technique to the company's operational staff and relevant information from the occupational health and safety management system was taken into account. It seeks to promote actions to increase job satisfaction and the mitigation of occupational risks inherent to economic activity that can materialize in accidents and illnesses in the working population, affecting the productivity of the organization. It should be considered that no matter how many documents such as policies, manuals, procedures, protocols and instructions implemented the company has, if the workers are not motivated and have the ideal attitude when carrying out the functions and tasks assigned in the role they play, they transfer that feeling of dissatisfaction with the preparation of the product or service provided, which leads to customer dissatisfaction. A satisfied employee transmits a positive attitude that translates into happy and satisfied customers, which contribute to the profitability of the organization (Christopher Lovelock, 2015).