Reconversión de un instrumento para evaluar el nivel de madurez de la integración entre sistemas de gestión

Abstract

Management systems based on international technical standards have a growing application in organizations around the world (Nunhes et al., 2016). When an organization decides to implement more than one management system, there is a need to integrate these management systems, that is, to articulate them to increase their benefits; The route that must be followed to carry out a complete integration depends on the initial state of articulation between the management systems, which is known as the level of integration maturity (Domingues et al., 2016; Dragomir et al. , 2017). Various researches worldwide have dealt with the issue of measuring the level of maturity of the integration of management systems, each of them in different contexts and applying different methodologies (Dragomir et al., 2017; Roseman, 2005). The Master in Quality and Integral Management, developed by the Santo Tomás University and Icontec, has been working on this issue in order to have an instrument to evaluate the level of maturity of the integration of management systems in Colombian and Latin American SME organizations, Because the existing models are aimed at large organizations located in industrialized countries (Hernández & Parra, 2018; Bonilla & Martínez, 2016). The recent research developments of the Master in Quality and Integral Management show the need to carry out a reconversion of the instrument to measure the level of maturity of the integration of management systems that Hernández and Parra (2016) elaborated so that it adjusts to the proposals of integration that arise from the Master. The investigations carried out in the matter of evaluating the level of maturity of the Quality Management System and the integration of management systems in organizations are relevant for the development of this work, since it will allow the collection of data and information necessary in order to reconstruct a tool for the qualitative and quantitative evaluation of the integration variables of the GIS, as well as the key elements of the construction of the GIS, showing opportunities for improvement and strengths that allow continuous improvement and strengthening of the management related to the certification of the GIS.