Maestría Calidad y Gestión Integral
URI permanente para esta colecciónhttp://hdl.handle.net/11634/13056
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Ítem De la Página a la Práctica. Analizando la Evolución de la Revista Signos. Revisión bibliométrica 2009-2023(Universidad Santo Tomás, 2025-04-09) Ramírez Vaca, Jenyffer Andrea; Mahecha Lagos, Nancy; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002089104; https://orcid.org/0009-0006-5907-5404In the current context, marked by the diversification of standards in management systems and the influence of global trends such as Industry 4.0, climate change and the growing attention to mental health, a key challenge arises for management leaders: to keep themselves constantly updated and engaged in self-learning. This environment demands the creation of new fields of research that not only respond to emerging demands, but also drive innovation within management systems. Research must guarantee the practical application of the knowledge generated through its dissemination and understanding, which in turn enhances its impact in various sectors. In this scenario, universities, through their scientific journals, play an essential role in making advances visible, promoting interdisciplinary dialogue and contributing to the theoretical and practical development of management systems. Since its creation in 2009, the journal Signos: Investigación en Sistemas de Gestión(ISSN 2145-1389) has been a key space for disseminating research related to quality management, environmental management, occupational health and safety management, social responsibility, comprehensive management and other management systems. However, in the face of new global trends, it is crucial to reflect on its role in the generation of knowledge and to update its lines of research in order to keep in line with emerging needs.Accordingly, the purpose of this research is to analyze the evolution of the lines of research published in the journal Signos: Revista de Gestión de las Organizacionesduring the period 2009-2023, using a descriptive bibliometric analysis of 268 articles. The results revealed a significant growth in the journal's scientific output, highlighting topics such as quality, integrated management systems, and occupational health and safety (OHS). In addition, emerging approaches were identified, such as technology and data management, business continuity, supply chain, change management and mental health, underlining the need to update the lines of research to strengthen their impact and contribution to theoretical and practical advances in management systems.Ítem Sistema de Gestión de la Calidad y Cultura de Innovación en ABC Laboratorios(Universidad Santo Tomás, 2025) Araque Reyes, Daniel Mateo; Castro Arias, Jairo Alejandro; Londoño Restrepo, Diana Catalina; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001387201; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002270886; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002270744; https://orcid.org/0000-0001-5052-0889; https://orcid.org/0009-0006-2089-4381ABC Laboratorios, founded in 1972 in Bogotá, is a company committed to promoting love through education in science and technology, by fostering teaching and learning processes based on experimentation. Throughout its history, it has developed an organizational culture focused on service, knowledge, and continuous improvement. In this context, the company seeks to strengthen its Quality Management System (QMS) and align it with a culture of innovation, aiming to enhance organizational performance and respond more effectively to the challenges of the educational sector.Ítem Articulación del Sistema de Gestión de Calidad, Sistema de Gestión Ambiental y el Sistema Único de Habilitación en Salud en el Instituto de Estudios Científicos en Odontología(Universidad Santo Tomás, 2025) Arenas Campo, Ada Luz; Penagos Duarte, Jennifer Rocío; Villamizar Reyes, Stephanny Alexandra; Moreno Rodríguez, Ingrid Carolina; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000101575; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001639422; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002270741; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002270739; https://scholar.google.com/citations?user=3NYPtKkAAAAJ&hl=es&oi=ao; https://orcid.org/0000-0003-3624-0877; https://orcid.org/0009-0007-0041-590X; https://orcid.org/0009-0001-0945-782XThe main objective of this thesis is the articulation of Quality Management Systems (ISO 9001:2015), Environmental Management (ISO 14001:2015), and the Single Health Accreditation System (SUH) in the Institute of Scientific Studies in Dentistry (IECO), a medium-complexity private institution that offers dental and oral radiology services. The research is based on the need to optimize internal processes, resources, and operational efficiency, addressing the current challenges faced by the institution in efficient and effective management, such as the lack of a comprehensive framework that unifies its operations and the absence of a solid organizational structure, essential for the sustainability and competitiveness of the health sector. The consultancy was developed in four phases: The first focuses on the formulation of a diagnostic instrument through a qualitative approach, which includes document review and interviews with key IECO stakeholders. The second phase involves creating a requirement identification matrix, using a quantitative approach to collect data related to ISO 9001:2015, ISO 14001:2015, and SUH standards. The third stage focuses on structuring the articulation of the Integrated Management Systems (IMS) in evaluation and compliance with SUH and improving operational efficiency and service quality, and the final stage centers on validation by experts to review the proposal's content, assess its form, and ensure it is correctly structured. The results obtained through the application of the diagnostic instrument showed 37% compliance in the QMS, 36% in the EMS, and 94% in the SUH, which allowed us to identify strengths and weaknesses in meeting the requirements of the standards under study and guide improvement actions to address those shortcomings through a unified implementation plan in line with the identification of common and non-common requirements of the three systems. The validation of the proposal by experts was analyzed using Cronbach's Alpha Coefficient, a quantitative method used to measure the internal consistency reliability of a scale, obtaining a result of 0.85, which indicates good validity and agreement, suggesting that the articulation of the management systems is not only necessary but also represents an opportunity to align with best practices in the sector and comply with regulatory standards. In conclusion, the articulation of Quality, Environmental, and Health Accreditation Management Systems in IECO will not only improve operational efficiency, resource optimization, customer satisfaction, and regulatory compliance but also foster a culture of continuous improvement, contribute to strengthening organizational knowledge, and enhance the sustainability and competitiveness of the institution. These results not only benefit IECO but also provide a replicable model for other health sector institutions wishing to implement an effective Integrated Management System.Ítem Propuesta de Alineación de los Componentes del Modelo Integrado de Planeación y Gestión (MIPG) con la Estructura Armonizada de la ISO para los Sistema de Gestión Normalizados en la Policía Nacional(Universidad Santo Tomás, 2024) Marín Carmona, Andrés Felipe; Otero Wilches, Henry Alberto; Camacho Camacho, Hernando; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000696412; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001752170; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001542888; https://scholar.google.com/citations?user=CHHWigkAAAAJ&hl=es&oi=ao; https://orcid.org/0000-0001-9749-9845; https://orcid.org/0000-0002-9034-6034Ítem Estructuración del Sistema de Gestión de Calidad ISO 9001:2015 Articulado con el Modelo Estándar de Control Interno en la Personería Municipal de Fusagasugá(Universidad Santo Tomás, 2024-06-08) Torres Pulido, Charit Lizet; Moreno, Ingrid Carolina; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000101575; https://scholar.google.com/citations?user=3NYPtKkAAAAJ&hl=es&oi=ao; https://orcid.org/0000-0003-3624-0877; https://orcid.org/0009-0005-7581-5743The Personería de Fusagasugá is a public law entity that performs the functions of the Public Prosecutor's Office, in accordance with the provisions of the Constitution, the Law, and the Agreements. In addition, it may receive functions by delegation from the Attorney General's Office. Its main responsibilities are mainly detailed in Article 178 of Law 136 of 1994, along with the other norms that address the functions of the Municipal Ombudsman as representative of the Public Ministry.Ítem Diseño De Una Guía Metodológica Bajo Las Directrices De La NTC-ISO 9004:2018, Para La Implementación De Un Sistema De Gestión Integral Basado En Las Normas ISO 9001:2015 Y NTC - ISO 21001:2019 Para Instituciones De Educación(Universidad Santo Tomás, 2024-12) Cifuentes Hernández, María Carolina; Bernal Ramírez, Juan Mateo; Londoño Restrepo, Diana Catalina; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001387201; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000010465; https://orcid.org/0000-0001-5052-0889; https://orcid.org/0009-0003-1499-8975Ítem Implementación del Sistema Integrado de Gestión de Calidad, Seguridad y Salud en el Trabajo en la empresa Solservice LTDA(Universidad Santo Tomás, 2024) Ariza Gómez, John Jairo; Pérez Calderón, María Lorena; Gómez Girón, Luisa Fernanda; Universidad Santo Tomas; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001374118; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002182702; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002182690; https://orcid.org/0000-0001-9523-7649; https://orcid.org/0009-0005-7320-9555; https://orcid.org/0009-0002-0630-3435The reality of the business context in recent years is the tendency for companies to be constantly seeking to increase their competitiveness in response to globalized scenarios that demand ever higher levels of excellence. In the case of SMEs, they face these scenarios with limited financial and human resources. The document presents the results of the development of the consultancy carried out for the company SOLSERVICE LTDA, interested in promoting the continuous improvement of its processes through the establishment of an integrated management system for quality, safety and health at work, as a response to a constantly changing business environment and current context, which have represented new challenges for the organization in terms of competitiveness in the market, in order to generate new growth opportunities for the company, ensuring customer satisfaction and safeguarding the health and safety of employees.Ítem Estudio de los Riesgos Laborales y el Impacto en la Salud Integral de la Población Contratista del Sector Estatal en Colombia, una Revisión Literaria.(Universidad Santo Tomás, 2024) Ortiz Bermúdez, María de los Ángeles; Gómez Girón, Luisa Fernanda; Calle Rivera, Paula Tatiana; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001374118; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001547834; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001771327; https://orcid.org/0000-0001-9523-7649; https://orcid.org/0000-0001-7000-3440Globalization has increased subcontracting, leading to the need for labor standards, policies, and programs that promote decent work for all. While Colombia's Labor Code protects the social security of workers, subcontracting often disregards these rights, increasing the responsibilities of contractors and contradicting the Constitution. While work accidents are sudden, illnesses are progressive, and precarious working conditions increase the likelihood of danger materializing. The objective of this work is to characterize the working conditions and their impact on Occupational Safety and Health of the contractor population in the Colombian public sector, in order to propose intervention strategies that contribute to their improvement. Methodology: Four main axes related to the implementation of Occupational Safety and Health Management Systems (OSHMS) in the public sector were identified: Management Systems, occupational hazards, public and occupational health, and labor and administrative law. Peer-reviewed articles with open access were sought between 2019 and 2023 in relevant databases. Postgraduate articles were selected considering criteria such as article type, instruments used, target population, and fulfillment of the objective. Reports, events, and websites of international, national, and regional organizations were reviewed.Ítem Relación entre ISO 9001:2015 y la Acreditación Institucional en Alta Calidad según el Ministerio de Educación Nacional: Estudio en Instituciones de Educación Superior de Medellín.(Universidad Santo Tomás, 2024-11-29) Gómez Salazar, Judy; Cueto Fuentes, Eduardo Nicolás; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000860930; https://scholar.google.com/citations?hl=es&user=WnQLGoUAAAAJ; https://orcid.org/0000-0002-2125-6828This study aims to examine the relationship between quality processes according to the ISO 9001:2015 standard and those of high-quality institutional accreditation in higher education institutions (HEIs) in Medellín. An exploratory qualitative approach is employed to gain a deeper understanding of organizational phenomena related to accreditation. The sample includes four HEIs selected through non-probabilistic convenience sampling, ensuring diversity in size, type of institution, and accreditation results. The main findings highlight the commitment of universities to educational quality, promoting a culture focused on quality and the development of policies to guide academic processes and foster strategic research. Additionally, areas for improvement are identified, such as internal communication, lack of impact indicators, and the need for more participatory leadership. The combination of management systems such as ISO 9001:2015 with accreditation processes is highlighted, which is generating an important change in terms of educational quality and the efficiency of the institution.Ítem Sistema de gestión de la seguridad y salud del trabajo en la Institución de Hermanas Mayores y Enfermas de la Congregación Terciarias Capuchinas en la ciudad de Medellín 2024(Universidad Santo Tomás, 2024-12-04) Marín García, Omaira Teresa; Cueto Fuentes, Eduardo Nicolás; Universidad Santo TomásThe study on the Occupational Health and Safety Management System (SG-SST) at the Congregation of the Capuchin Tertiaries in Medellín, Colombia, proposes a comprehensive plan that emphasizes the importance of employee training, emergency plan management, and compliance with legal regulations and ISO 45001 to improve occupational health and safety. Significant risks are identified, especially in the healthcare sector, highlighting the need for audits and risk matrices to create a safer work environment. The research methodology is mixed, with an exploratory scope. The findings reveal low regulatory compliance and limited knowledge of Decree 1072 of 2015, underscoring the urgency of implementing the SG-SST not only to reduce work-related accidents and illnesses but also to promote a culture of self-care that improves workers' quality of life. The intervention plan includes annual training, development of emergency plans, audits, and the creation of risk matrices, while weaknesses such as a lack of training and signage, and strengths in compliance with ergonomic standards, are identified. The implementation of the SG-SST is essential, and it is suggested to follow the PDCA cycle, with an estimated budget of $5.000.000, highlighting the importance of preventive actions and continuous training.Ítem Plan estratégico para el desarrollo del turismo ecológico en el Municipio de Nuquí – Chocó.(Universidad Santo Tomás, 2024-08-02) Cordoba Manyoma, Edwar; Saldarriaga Ríos, Juan Guillermo; Universidad Santo TomasIn recent decades, technological, social and management changes in the tourism sector have generated significant transformations in the tourism industry. The commercialization of nature and cultural diversity has given these elements a new value as consumable and exchangeable goods (Sánchez, 2020). According to the International Ecotourism Association, ecotourism is defined as a type of responsible tourism that involves visiting natural spaces with the purpose of conserving the environment and contributing to social development. This form of tourism promotes a sustainable alternative, favors the preservation of cultural traditions, raises awareness in society and represents a significant opportunity to promote respect for the natural environment and rural communities. This document presents research aimed at developing a strategic plan to promote the growth of ecotourism in the Municipality of Nuquí-Chocó. The study carried out does not have a cross-sectional experimental design, however, it follows the guidelines proposed by Hernández et al. (2016) and is classified as a quantitative descriptive cohort study. The research participants were selected among the inhabitants of Nuquí who work in the tourism sector, including hoteliers, drivers, chefs, tour guides, merchants, tourism secretariats and some tourists. Data collection was carried out through surveys, document analysis and observation. To ensure the reliability of the results, Crombach's Alpha reliability scale was applied. The study findings indicate that the lack of government support for the improvement of road and communication infrastructure in Nuquí represents a significant obstacle to the development of the community. Nuquí residents have implemented solutions to address power supply and support issues, such as installing solar panels and generating hydroelectric power. The improvement of common areas has benefited the entire community, thanks to the collaboration between the different neighborhoods and Riscales. The economic development of this municipality in Chocó has been favored by investments in infrastructure for ecotourism, such as the creation of trails and bridges, and by social strengthening through business and community initiatives. Keywords: Ecotourism, Community, Strategies, Development, Strengthening.Ítem Propuesta de Mejora para la Gestión de la Interventoría en Proyectos de Construcción.(Universidad Santo Tomás, 2024-03-20) López Hernández, John Fredy; Londoño Restrepo, Diana Catalina; Universidad Santo Tomás; https://orcid.org/0000-0001-5052-0889; https://orcid.org/0009-0004-7888-8916Ítem Propuesta de un portal de integración de los capìtulos 7 y 8 de la norma iso 9001:2015, los capìtulos 7 y 8 de la norma iso 20000-1:2018 y las áreas de práctica del modelo cmmi v 2.0, como contribución a la gestión del conocimiento(Universidad Santo Tomás, 2024) García Medellín, Tatiana Alejandra; Camacho Camacho, Hernando; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000696412; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002133452; https://scholar.google.com/citations?hl=es&user=CHHWigkAAAAJ; https://orcid.org/0009-0006-4624-2904The goal of this article is to exhibit the research investigation's result about the wording of a Web page on the topic of the integration of chapters 7 and 8 of the ISO 9001:2015, chapters 7 and 8 of the ISO 20000-1:2018 and the practice areas from the CMMI model. This project is conceived as a contribution to knowledge management, focused on the Information Technologies and Engineering Services in Colombia. The methodology used for the research was developed through a qualitative approach, using as a reference both academic and technical documentation of the sector. To meet the objectives established in this research, we began with an exhaustive bibliographic review focused on the integration of management systems, research references, and the context of the information technology and engineering services sector in Colombia. This review served as a fundamental basis to carry out the analysis of the correlation between the references identified in the research. Subsequently, the Portal-SIG was structured as a space organized according to the Deming cycle or PHVA cycle (Plan, Do, Check, and Act). A specific strategy was developed to contribute to knowledge management during the process of implementing these references in the organization. This web portal is aimed primarily at Integrated Management System (IMS) leaders and senior management of the organization. Finally, validation was carried out by experts in the field, using Cronbach's Alpha and Hernández Nieto tools. The validation was highly favorable, supporting the suitability of the final product derived from this research.Ítem Diseño y evaluación de una guía para la adopción de un sistema integrado de gestión en instituciones educativas de carácter privado en Bucaramanga bajo los criterios de las normas NTC-ISO 9001:2015, NTC-ISO 21001:2019, NTC-ISO 14001:2015 y NTC-ISO 45001:2018(Universidad Santo Tomás, 2024-04-12) Pérez Rueda, Leidys Carolina; Escudero Jaimes, Maria Juliana; Lora Guzmán, Harold SteveThe research work proposes the design and evaluation of a guide that facilitates the adoption of an integrated management system in private preschool, elementary and middle school education institutions in Bucaramanga under the criteria established in the standards NTC-ISO 9001:2015, 21001:2019, 14001:2015 and 45001:2018. According to the Ministry of Education, there are 138 private educational institutions in Bucaramanga at the preschool, elementary, middle and high school levels. However, according to the results of the Col-Sapiens 2020 Ranking, only 19 of these institutions are part of the best Colombian schools according to category, quality and international accreditation, thus evidencing a low number of private schools that demonstrate their ability to offer high quality education. Considering the commitment that educational institutions have with society through the development of their Institutional Educational Project and, compliance with the requirements established in the Colombian legal framework of the educational sector, in order to achieve the personal and professional growth of citizens, this research has selected a sample for convenience, in which, it seeks to know the level of compliance with respect to legal requirements and the guidelines of ISO 9001: 2015, 21001:2019, 14001:2015, 45001:2018, and from the results, the construction and use of a methodological guide validated by experts is proposed, with the purpose of establishing strategies to facilitate the adoption of an integrated management system in this type of institutions, thus, it is expected to contribute with a tool that favors the increase in the number of private schools in Bucaramanga included in the Col-Sapiens Rankin.Ítem Propuesta de Metodología para la Integración de los Sistemas NTC ISO 9001: 2015 y NTC PE 1000:2020 en Entidades del Sistema Estadístico Nacional que Producen Información Estadística(Universidad Santo Tomás, 2024) Cerón Salas, Suly Samira; Gómez Arciniegas, María del Pilar; Moreno Rodríguez, Ingrid Carolina; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000101575; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002021460; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0002021064; https://scholar.google.com/citations?hl=es&user=011K66QAAAAJ; https://orcid.org/0000-0003-3624-0877; https://orcid.org/0000-0002-1064-3603Ítem Estrategia para la Identificación, Seguimiento y Evaluación de la Satisfacción de los Usuarios de la Institución san Andrés Apóstol a partir de los Lineamientos de la ISO 21001 y el Enfoque Customer Experience Strategy(Universidad Santo Tomás, 2023) Díaz Fernández, Johan Sebastián; Moreno Rodríguez, Ingrid Carolina; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000101575; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001951739; https://scholar.google.com/citations?hl=es&user=011K66QAAAAJ; https://orcid.org/0000-0003-3624-0877; https://orcid.org/0009-0003-4942-0030This paper presents the significant contributions that the strategic discipline of Customer Experience (CX) has made to customer requirements in accordance with the NTC ISO 21001 standard. These contributions were introduced to the San Andrés Apóstol educational establishment through the 7S strategy. The development process of this study was structured as follows: first, a diagnosis was carried out at the San Andrés Apóstol School to determine its compliance with the 19 customer requirements stipulated in ISO 21001, classifying the results into three areas: strategic, operational, and human. Subsequently, a review of documents focused on customer experience was carried out, based mainly on the work "Customer Experience" by Marcos González de la Hoz. Next, an "input matrix" was developed, in which the customer requirements of ISO 21001 were analyzed. Based on the essential principles of CX, strategies were designed to satisfy these requirements. Finally, the strategies designed were represented using the 7S tool, which facilitated their presentation and understanding by the institution.Ítem Implementación del sistema integrado de gestión bajo la NTC ISO 9001:2015 y la NTC ISO 45001:2018 en la empresa HGIO S.A.S(Universidad Santo Tomás, 2023-10-01) Reina Pardo, Dayhana Esperanza; Ortega Sanchez, Beatriz Alejandra; Universidad Santo Tomas; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001692642; https://scholar.google.com/citations?user=_GnUfgcAAAAJ&hl=es; https://orcid.org/0000-0002-9038-6407The implementation of an integrated management system allows organizations to achieve greater operational efficiency based on data acquisition, process integration, and compliance with current regulations. This paper presents the implementation process of an integrated system at the company HGIO Organizational Integral Management Tools SAS. The included standards are the NTC ISO 9001:2015 Standard, referring to Quality Management System, and the NTC ISO 45001:2018, which pertains to the Occupational Health and Safety Management System. The implementation was based on a diagnosis that addressed both the compliance with the requirements of both standards and the company's conditions to enable this management. Additionally, a contextual analysis was conducted in terms of the organization's strengths, weaknesses, the identification of various risks and opportunities, as well as the identification of stakeholders. A fundamental contribution of this project is the design of a set of management tools to facilitate the integration processes.Ítem Análisis de la Viabilidad del Diseño de un Modelo del Sistema de Gestión de Calidad en la Empresa C.A. Arrendamiento de Equipos SAS en Colombia 2023(Universidad Santo Tomás, 2023-09-25) Rincón Castaño, Jhon Jairo; Cueto Fuentes, Eduardo Nicolás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000860930; https://scholar.google.com/citations?hl=es&user=2WqbregAAAAJ; https://orcid.org/0000-0002-2125-6828The following consultancy is presented as a proposal for the analysis of the viability of the design of a model of Quality Management System (QMS) of the company CA Arrendamiento de Equipos SAS, complying with the requirements demanded by the Santo Tomás University in the Faculty of International Business in the Master of Quality and Integral Management and complying with the criteria established for the degree work: Research, development, and innovation.Ítem Establecimiento e implementación del Sistema Integrado de Gestión de Calidad, Seguridad y Salud en el Trabajo en la empresa N.M.C. Publicidad e Impresos(Universidad Santo Tomás, 2023-09-08) Arias Barahona, Cristian Duan; Ávila Ardila, Eduardo Alfredo; Pérez, Amable José; Universidad Santo Tomás; https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001692588; https://scholar.google.es/citations?user=GhXiQ2MAAAAJ&hl=es; https://orcid.org/0000-0002-9777-9297This document presents the results of the development of the organizational consultancy performed to the company N. M. C. Publicidad e Impresos with the purpose of establishing the integrated system of quality management, safety and health at work; starting with the development of an organizational diagnosis, which allowed to know the compliance with the requirements of the quality management and safety and health at work management systems under the guidelines of the standards NTC-ISO 9001:2015 and NTC-ISO 45001:2018. After obtaining the results of the diagnosis, the company's strategic planning was defined, considering the integration of these systems, to subsequently plan the process of establishment and implementation (partial), considering the scope agreed with senior management, then proceeded to the implementation (partial) of the integrated system, ending with the evaluation of the level of maturity achieved by it. The implementation process was developed following five phases: addressing, structuring, application, evaluation and improvement.