Auxiliar en soporte tecnológico y comunicacional del Campus Virtual de la Universidad Santo Tomás

Abstract

The Campus Virtual of the Universidad Santo Tomás de Bucaramanga plays a fundamental role in the educational process. However, challenges regarding operational and administrative efficiency have been identified. The main objective was to provide support services as an auxiliary in the areas of technology and communication within the virtual campus environment, while simultaneously improving operational efficiency. To achieve this, various actions were implemented, including improvements in technical support, course management, development of digital resources, and integration of innovative technological tools. The methodology involved exhaustive research to optimize the process of gathering the necessary information to generate reports efficiently. Techniques such as Web Scraping and loading local databases to execute SQL queries were employed, enabling the generation of reports to assist the Virtual Campus, all developed using Python with CustomTkinter for graphical interfaces of the applications. Additionally, support was provided for the technological and communication aspects of the virtual campus through the Moodle virtual tool and other resources. This combination of actions and methodologies facilitated a comprehensive approach to addressing the identified challenges in the Virtual Campus, resulting in a significant improvement in administrative experience and operational efficiency. The results were noteworthy, with improvements in operational efficiency and an increase in administrative satisfaction. The discussion highlights the importance of continuing similar initiatives to further enhance the Virtual Campus of the university.