Informe de Practica Empresarial Internacional en la Empresa Mecanica Tek - Departamento de Servicio al Cliente

Abstract

This document makes merit as undergraduate work; This report is the result of the international business practices completed during the period established from July 22 to December 20, 2019 at the company Mecánica Tek S.A; where I carry out the research and carry out the project of "analysis and proposal for modification of the strategic planning process for requesting spare parts". First, the objectives obtained with the work performed will be presented, in addition, the profile of the company object of the practices will be presented, this in order to give a small opening to the reader of the history or background, the business and organizational scheme, in addition to its wide national and international coverage. Secondly, the recommendations and conclusions derived from the analysis - diagnosis carried out with the information obtained in the field will be shown. This project was necessary when evidencing deficiencies in the basic processes of the company, in the areas of storage, maintenance, purchasing and customer service that hindered daily activities and therefore affected performance, productivity and customer compliance. It is worth mentioning that for the realization of the same, internal and external diagnoses were applied with methodologies such as SWOT, Ishikawa Diagram and The 5 Why ?, with the intention of looking for the underlying causes that caused the incorrect performance of the areas and processes involved . However, throughout the stays, positive changes were also generated in favor of improving and articulating the procedures of each department; this due to the qualification obtained in an internal audit that reinforced the need to generate a proposal to modify obsolete processes.