Herramienta para la realización de auditorías internas basada en la GTC ISO 19011: 2018 para empresas con sistemas HSEQ

Abstract

The management systems emerged in order to support organizational development. In this sense, it is essential to provide strategies from the academy, research and consultancy processes for design, implementation, performance evaluation and improvement. That is why, from the postgraduate programs in quality and of course from the Master's and Quality and Integral Management is propelled by the development of strategies, tools, instruments, models, among others, that contribute in the understanding and appropriation of the systems of management within Colombian organizations.

One of the aspects that requires investigation, according to the review of the literature, are the audit processes. In the various investigations described in this report, the need to improve audit practices was found, due to the diversity of criteria that auditors consider at the time of their performance. In addition, it was found in the most frequent failures in the management systems are located in the requirements associated with the evaluation of performance.

In this regard, it should be noted that internal audits have been one of the strategies adopted by organizations to evaluate the performance of management systems. And since the 1990s, technical standards have emerged that guide the management of audits, namely: • ISO 10011-1: 1990 (guidelines for auditing) • ISO 10011-2: 1991 (criteria for the qualification of auditors) • ISO 10011-3: 1991 (Guide for the administration of audit programs) • ISO 14010: 1996 (General principles for environmental audits) • ISO 140011: 1996 (Audits of environmental management systems) • OHSAS 18003 (audit criteria for occupational health and safety management systems). • ISO 19011 in its three versions.

Although there are normative references that emerged in order to standardize audit processes, it is necessary to guide organizations in the management of audits in order to increase the validity and reliability of the data collected during this process. That is why this research project presents a tool for conducting internal audits based on the GTC ISO 19011: 2018 for companies with HSEQ systems. For this, a mixed exploratory sequential study was carried out. Two stages were developed, in the first one the key aspects of the internal audit processes reported in the literature were identified and the tool was silver plated. In the second stage, the content of the tool was validated by consulting experts with extensive experience in auditing processes and training in quality management systems.

It is expected that the tool for conducting internal audits based on the GTC ISO 19011: 2018, will guide companies with HSEQ systems in the management of their audits, from planning to the generation of the final report and monitoring of the actions derived from the non-conformities or improvement opportunities detected.