Sistema de KPIs para la Evaluación y Mejora del Área de Comercio Exterior en Proquident

Abstract

This internship report presents a critical diagnosis of the Foreign Trade area at Proquident S.A., identifying the main issue as the absence of an integrated system of key performance indicators (KPIs) and early warning alerts. This gap has limited the company’s ability to monitor, analyze, and make strategic decisions in processes such as the management of the Plan Vallejo, customs procedures, international market prospecting, supplier negotiations, and the identification of tariff-related opportunities. In response to this situation, an improvement plan is proposed, based on the design and implementation of a specific set of indicators aimed at optimizing traceability, efficiency, and analysis of international operations. The adoption of these KPIs seeks to strengthen the organization’s responsiveness, generate measurable savings, and enhance its competitiveness in the global environment.