Implementación de la herramienta tecnológica: Excel – Share Point “Efficiency one”, para el seguimiento y control del reprocesamiento de solicitudes de tramite de documentos de identidad en la Registraduría Nacional del Estado Civil – Ibagué, Tolima.

Abstract

The Registraduria Nacional del Estado Civil is an entity with administrative, contractual and budgetary autonomy, organized in a decentralized manner, which is in charge of registering civil life and identifying Colombians and carrying out electoral processes and participation mechanisms. citizen. In addition, the correct implementation of the Quality Management System, as stated by González: "Quality is not decreed, quality is created and produced" (González Ortiz, OC, 2016, Introduction, paragraph 4.). In compliance with the functions assigned in the development of the labor practice and according to the information provided to the Office of Internal Control related to the execution of the procedures established in the quality management system for the issuance of identity documents, evidence that there is a lack of a technological tool that allows monitoring the processing of the corrected material, this being the reason why the implementation of improvement actions is required. First: Consolidate the monthly information generated from the RAFT06 format (Return of material for quality control). Likewise, what corresponds to the RAFT09 format (Authorization of reprocesses). Second: Consolidate the monthly information on material processed in the collection center of the Departmental Delegation of Tolima. Third: Consolidate the information from the HLED WEB document delivery report on a monthly basis, to have the certainty of sending the identity document. Fourth: Implementation of the control and monitoring tool, which allows real-time crossing of the information on reprocessed procedures and the sending of the identity document to be claimed by the citizen. This technological tool will allow to know which procedures are ready to be delivered to the citizen and which, even after having been reprocessed, have not taken place; and finally determine if the reason for the new rejection is due to the initial situation or, on the contrary, presents a new return code.