Diagnostico administrativo empresas prestadoras de servicios, salud ‐ telecomunicaciones
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Universidad Santo Tomás
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Inicialmente se notaba que una de las principales debilidades de los Centros
Médicos de Cruz Blanca era el largo tiempo que transcurría entre el momento de
la solicitud de una cita y el día en que era asignada, ya que normalmente se
estaban otorgando a un tiempo de aproximadamente 15 días, mientras que las
otras EPS presentaban una oportunidad de 3 a 5 días, lo que significaba un
número significativo de quejas por este motivo.
Para poder ser competentes trabajaron fuertemente en varios aspectos como
aprovechamiento del horario extendido, mayor resolutividad del médico general
y especialista, que disminuyera el hecho de que los usuarios consultaran
nuevamente al poco tiempo (reconsulta); lo que les permitió tener una
oportunidad de un día cita y de esta manera poder prestar un mejor servicio a los
usuarios.
Abstract
Initially, it was noted that one of the main weaknesses of the White Cross Medical Centers was the long time elapsed
Cruz Blanca Medical Centers was the long time that elapsed between the time an appointment was requested and the day it was assigned.
the request for an appointment and the day on which it was assigned, since appointments were normally being
were being granted in approximately 15 days, while the other EPSs had a 3-day turnaround time.
other EPSs had a 3 to 5 day turnaround time, which meant a significant number of complaints for this reason.
significant number of complaints for this reason.
In order to be competent they worked hard on several aspects such as
extended working hours, greater resolution of the general practitioner and specialist, reducing the
and specialist, which would reduce the number of users who consulted the
Page No. 49 - Luz Mary Poveda P.
This allowed them to have the opportunity to have a one-day appointment and in this way to
This allowed them to have a one-day appointment and thus be able to provide a better service to the users.
users.
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Poveda Polanía, Luz Mary.(2009).Diagnostico administrativo empresas prestadoras de servicios, salud ‐ telecomunicaciones.Universidad Santo Tomás.Bogotá
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