Diagnostico administrativo empresas prestadoras de servicios, salud ‐ telecomunicaciones

Abstract

Initially, it was noted that one of the main weaknesses of the White Cross Medical Centers was the long time elapsed Cruz Blanca Medical Centers was the long time that elapsed between the time an appointment was requested and the day it was assigned. the request for an appointment and the day on which it was assigned, since appointments were normally being were being granted in approximately 15 days, while the other EPSs had a 3-day turnaround time. other EPSs had a 3 to 5 day turnaround time, which meant a significant number of complaints for this reason. significant number of complaints for this reason. In order to be competent they worked hard on several aspects such as extended working hours, greater resolution of the general practitioner and specialist, reducing the and specialist, which would reduce the number of users who consulted the Page No. 49 - Luz Mary Poveda P. This allowed them to have the opportunity to have a one-day appointment and in this way to This allowed them to have a one-day appointment and thus be able to provide a better service to the users. users.