Análisis de la transformación administrativa en el sector público: caso Tunja

Abstract

This article categorically analyzes the administrative modernization process in the territorial entities of the public sector, as well as its applicability and impact on the organizational structure, processes, and sub-processes; actions that contribute to the continuous improvement of public management for the citizen. This analysis allows to know and identify the main shortcomings and characteristics of the implementation model based on the Institutional Redesign Guidelines of the Civil Service, with which it will be established what is the most functional type of organizational structure to implement it gradually, without ignoring the actors and participants of the territorial entities. Therefore, as part of the strategic planning of each entity, management for the achievement of the strategic and mission objectives associated with the provision of public services must be oriented, in accordance with the guiding principles, to the institutional policies of the Integrated Planning and Management Model (MIPG). In this way, it seeks to strengthen the administrative structure and operational capacity, to help identify factors to improve productivity. As a result, services are provided in accordance with citizens' requirements.