Implementación de la metodología de calidad avanzada lean six sigma en el proceso de seguridad de la cooperativa santandereana de transportadores limitada “Copetran” sede Bucaramanga

Abstract

Today companies are looking to improve their processes to ensure a high level of quality of the services they offer to their customers. For this reason, the Cooperativa Santandereana de Transportadores Limitada allowed us to carry to out the present reseach in its facilities. This project focuses on safety research with the purpose of making a proposal for improving by analyzing and identifying factors related to dry cargo thefts, the initial issue. A detailed study is started using simple random sampling, direct observation and interviews with employees involved in the three sub-processes of dry cargo. A sample was collected from May 7th to June 9th 2014. During that time, 33 factors related to dry cargo thefts were identified. The lack of tracking dry cargo vehicles through phone calls at ni ght was identified as a critical issue through the application of a prioritization matrix, that was assesed by the Chief of National Security of Copetran Ltda. After identifying the critical issue, we proceed to investigate its causes. A sample was collected during July 2014 with the aim of identifying the causes of the critical issue as well as their frequency of occurrence. According to the resultats, there are 14 causes, being the lack of alternatives in the Destino Seguro (Safe Destination) platform the main cause. After having found these results, due to a Quick-Hits (quick access), the project uses another method to come up with a solution. A proposal for improvement is then accomplished by means of a Kaizen event, which includes the execution of a Poka Yoke focused on expanding and creating alternatives to the existing platform Security Target for easy tracking of dry cargo vehicles at night. A prototype of the software has been presented to the directors of Copetran Ltda and it will be analyzed and evaluated by stakeholders of the company later, to determine their possible implementation.